About the opportunity:

In the Email Operations Manager role, you'll be a key player supporting the production, deployment and contributing to the tactical growth of email and web projects for high-profile brands. This is not only a development role, but also an operations role, and you'll partner with our client contacts and internal creative team to aggregate and organize information, build and deploy email campaigns, manage web production calendars, and the like.

The ideal candidate is a quick study, extremely detail-oriented and organized, who works fast and flexibly to get the job done. Sound like you?

In this role you will:

• Work with Marketers, Development Leads, Designers, Project Managers, Engineers and Analysts to seamlessly gather content and build emails using proprietary tools currently in development.
• Act as the subject matter expert on email campaign and web production operations – distribute, create, communicate and apply best practices and learnings to continually improve results.
• Build, QA, and deploy email campaigns using proprietary tools and programs developed by Media.Monks or Client Engineering teams.
• Set up, configure, and manage marketing automation campaigns.
• Maintain subscriber/purchaser data, imports, and segmentation using a combination of tools and databases.
• Stay up to date with software, hardware, and email client spaces to keep in touch with industry best practices.
• Organize and manage new digital modules for web and email, working collaboratively with Marketing and Engineering teams.
• Execute a high-volume, high-quality workload for high-profile brands in a fast-paced, dynamic and creative environment.
• Escalate issues impacting production cycle dependencies and deadlines.
• Facilitate production calls to plan and prioritize requests and adjust course, as business requires.
• Suggest operational and workflow improvements to constantly improve the in-house production process.
• Work with stakeholders to compile relevant content and assets while managing expectations and production schedules.
• Implement testing strategies, such as A/B testing, to optimize campaigns and programs.
• Follow quality assurance plans and protocol to ensure flawless execution and deployment.

Experience you already have:

• 3+ years experience in email marketing production, preferably in conjunction with project and account teams.
• 3+ years experience in a client facing or client services type role
• Must have fundamental knowledge of HTML, CSS, and responsive email design.
• Understanding of email marketing concepts, metrics, tools, technology, KPIs and industry best practices, such as deliverability and sender reputation.
• Ability to thrive and meet aggressive goals and timelines in a fast-paced high-volume, and ever-changing environment.
• Resourceful problem-solver who quickly gathers information and is comfortable with new or proprietary technologies and concepts.
• Strong verbal and written communication skills.
• Excellent organizational skills and a very strong attention to detail.

What we offer:

• Competitive salary
• Full coverage health insurance including Medical, Dental, and Vision
• 401K with Company contribution
• Unlimited PTO
• Paid Parental Leave
• AAPI, S4 Melanin, LGBTQ+, and Culture Collective employee resource groups