Description

UPMC Corporate Services is hiring a casual Patient Services Representative to support the Emergency Department located at UPMC Western Psychiatric Hospital and the Resolve Crisis Clinic.

This is a casual opportunity with a minimum of 8 hours a week with the opportunity to pick up additional hours as needed. Hours will predominantly be daylight. Ideally, we are looking for someone that is open to various days and holidays.

We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.

Responsibilities:

• Obtains or updates necessary demographic and insurance-related information.

• Works independently to perform a timely patient interview and registration for services at the bedside.

• Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.

• Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.

• Proper patient identification to start clinical record (utilizing biometrics if applicable)

• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.

• Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.

• Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.

Qualifications

• 
  Completion of High School graduate or equivalent.

Clearances/Licensure: (to be acquired after offer acceptance and before start date - we will provide instructions on how to obtain):

• 
  Comprehensive Crisis Management (CCMC)
• 
  Act 31 Child Abuse Reporting with renewal
• 
  Act 33 with renewal
• 
  Act 34 with renewal
• 
  Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC's COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.