Job description

Description

The Emergency Response Coordinator will consult with property owners impacted by fire, water damage or other large-scale emergency events. This role will work closely with Emergency Response Agencies to enable effective implementation of property recovery initiatives. This role must have a desire to help others above all.

• Deliver an experience of extraordinary care while serving people in their time of need
• Responds to emergency property situations and all generated leads
• Educates the consumer on products or services
• Build relationships and communicate ServiceMaster services
• Monitor, generate and interpret lead sources (emergency notification systems)
• Provide emergency recovery kits and services to impacted property owners
• Establish and maintain working relationships with local emergency response agencies and local community
• Participate in community events
• Build and maintain a database of customer information
• Manage data in our main operating systems, NextGear and Luxor
• Work with SRM and SMB Corporate staff on business development initiatives
• All other duties as assigned

Education and Experience:

Required

• High School Diploma or GED required
• Four plus years’ experience in the following areas (any combination): Restoration, Military, Fire Services, EMS, Police, Medical Responder, Dispatching of Emergency Responders, Construction, Insurance
• Two plus years’ experience in an outside sales role or customer service role

Preferred

• Experience with industry software

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: One location

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