Job description

Role:

· Support day to day issues related to all user end point devices such as Laptops, Desktops, Cell phones etc.

· Support Print Management Infrastructure including Print Servers, Deployment of Printers etc.

· Image devices i.e., laptops/desktops/tablets using SCCM

· Configure, install, and maintain complex software systems

· Review and resolve IT Incident and Service Requests

· Handle Office Moves/IMAC requests

· Document and maintain IT inventory

· Provide support via walk up services, phone, email or remotely

· Coordinate with various teams to resolve all technical issues with no escalation

· Collaborate with vendor support contact to resolve all issues for desktop equipment and software

· Troubleshoot Audio/Video conferencing issues in meeting rooms and on customer devices

· Manage End User Cell phone devices using Intune/Air watch Administration tools

· Experience supporting collaboration tools such as Microsoft Teams, knowledge of Teams Infrastructure

· Knowledge of ITSM tools such as Service-Now

· Responsible to make new support documents, update existing ones as needed

· Act as bridge for Service Desk to assist them resolve issues at first contact, provide continuous training & feedback

· Support Field Sites Remotely, Travel if needed

Skills Required:

· Expert knowledge in Windows 10 Operating system, supporting various end point devices from multiple vendors such as laptops, desktops, tablets etc.

· Knowledge on SCCM Infrastructure

· Basic Knowledge about other Infrastructure components such as Networking

· Excellent customer service skills

· Hardware, OS troubleshooting etc.

· Knowledge of Active Directory, Group Policies etc.

· Knowledge of Office 365 Infrastructure including Licencing etc.

· Knowledge of Azure Infrastructure including Virtual Machines

· ITSM tools knowledge for change, incident, service request, problem management etc.

Job Type: Full-time

Salary: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Springfield, VA 22150: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SCCM: 6 years (Preferred)
• Windows: 6 years (Preferred)

Work Location: One location

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