Engagement Coordinator - Full Time

Pay Range: $17.50 - $18.00

We are looking for an outgoing, social individual, who has the skills to create in-depth, meaningful relationships with our residents. If you are the “go-to” for a friendly conversation, an idea for fun, and you have a great talent for making and keeping connections- we want to speak to you!

Oakmont of Santa Clarita is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, Oakmont of Santa Clarita provides exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity * Teamwork * Compassion * Commitment * Resilience.

With communities across California and Nevada opportunities for career growth, relocation, and travel are significant. In addition, our team members may enjoy the following benefits:

• Medical, Dental and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Discounted Meals
• Bonus Opportunities
• Team Member Discount Program
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Company Paid Life Insurance
• Student Loan Refinancing
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

The Engagement Coordinator serves as a point of contact and personal Concierge for all new residents as they transition into the Community, as well as those residents who are at risk for departing due to a need for ongoing support acclimating to the Community.

Here's some of what you’ll do:

Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process and facilitating communications to ensure a seamless experience for the resident and families.

• Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team.

• Maintain daily interactions with the resident over the first 30 days (minimum, making sure they are engaged in community activities, social networking, use of community facilities and amenities, maintaining a connection with loved ones. You will ensure their expectations are exceeded and their personal needs are met.

• Identify residents at risk of departure and determine strategies to meet the needs of these residents using targeted, personalized re-engagement approaches.

This is a full-time, non-exempt position. Standard hours of work will be established by the community and maybe weekday, weekend, or some combination of both schedules to ensure the needs of the residents are being met. This position may also include some travel to home office or communities within the assigned region, generally not expected to be more than ten (10) percent of the time.

Here's what our ideal candidate would have:

• Senior living industry experience preferred, plus customer service experience in a similar setting required (e.g. luxury hotel, day spa, country club, etc.)
• Proficiency with current technology; ability to connect seniors to current applications to remain connected.
• Sales or marketing experience in a related field is highly desirable; the ability to coordinate events or activities is a plus.
• Must successfully complete all pre-hire requirements, including a criminal background clearance or exemption, prior to beginning work.
• Excellent organizational and time management skills with the ability to meet tight deadlines while still maintaining accuracy.
• Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• Oakmont Management Group is committed to protecting our team members and residents from COVID-19. All new team members must provide proof of COVID-19 vaccination & booster or valid exemption due to Qualifying Medical Reasons or Religious Beliefs subject to legal requirements.

About Oakmont Management Group: Oakmont Management Group is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brand. Oakmont currently serves over 4,000 seniors across 40 communities in California and Nevada with an additional 5 communities set to open in the coming year. Oakmont strives to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life. Our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer