Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication, and all your experience? Are you ready to bring your skills, competencies, and experience and be part of BCD Travel's team? If you said 'yes', you might be exactly the team member we are looking for.

Engagement Manager

Full-time, home-based in the US

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted the top place to work and recognized by Investors In People, Flexjobs and Forbes.

As an Engagement Manager, you are responsible for managing all aspects of the assigned client portfolio of global account(s) including but not limited to stakeholder engagement, business planning and strategic reviews, implementation, business consolidation, financials, budget and forecasting, staff development, and business continuity. You have direct accountability to BCD Travel and externally to the customer for the success of the contract or travel program across multiple countries.

A snapshot of the opportunity

• Establish relationships with key stakeholders across various levels of the organization
• Develop and execute business plans, implement key deliverables, and measure results

• Support travel categories such as internal policies, demand management programs, sourcing, and travel risk/crisis management
• Monitor category spending and evaluate options to reduce total cost

• Benchmark internal and external costs against industry and competitive standards
• Liaise with suppliers and/or assess supplier performance, consistency of service, quality, and compliance
• Evaluate the program and recommend consulting products and services to enhance the program

• Identify and support travel technology products, develop market intelligence, and benchmarking platforms (as needed)
• Build internal networks among departments, local leaders, and key support team members
• Communicate travel initiatives, travel category results, updates to program or industry
• Serve as a point of contact for travelers to resolve issues and inquiries
• Develop traveler education content and information to communicate throughout the organization

• Act as a conduit and trusted advisor, share best practices and industry updates
• Coordinate all central communication across countries both BCD Travel and client's regional initiatives or interests
• Ensure timely settlement of customer P&Ls where required and necessary as per the contractual obligation
• Create and manage business improvement plans
• Manage new business implementations
• Create and manage budgets and financials (including billing, payment & profitability)
• Support operational and regional reporting requirements

How you can set yourself apart

• Extensive experience in account management corporate travel or related industry
• Bachelor’s degree
• Experience in implementing and managing large market/global clients
• Thorough knowledge of travel industry technology and corporate travel operations
• Knowledge of contract management
• Strong negotiation and analytical skills
• Ability to cross-sell company services and products and sell to preferred vendors
• Ability to interact with all levels of clientele and influence decision-makers
• Excellent oral and written communication skills, including public speaking and presentations
• Proficiency in Microsoft Word, Excel, and PowerPoint

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others are also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

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