Job description

Job Title: Engagement Specialist Division: YD Reports to: Program Director Effective Date: FLSA: Non-Exempt ______________________________________________________________________ Summary The Student Engagement Specialist is responsible for outreach and student retention within the program. Through rigorous outreach methods and student retention techniques, the SES will boost student school attendance for their caseload. All interactions and efforts will be digitally documented. Incentive systems to increase student attendance and engagement at school will be created and implemented as necessary.

Key Responsibilities: • Perform regular outreach to students who show decreased and/or poor daily attendance via telephone calls, text messages, emails, letters, and home visits. • Work with team to develop outreach strategies to engage students exhibiting decreased and/or poor daily attendance. • Meet outreach goals as established by program. • Establish and maintain two-way communication with parents and students to promote student involvement.

• Maintain proper documentation and record keeping including daily attendance logs and overseeing daily student arrivals and dismissals. • Assess and refer students to the appropriate support staff based on need. • Develop and implement programs to increase student participation. • Perform other related duties as assigned.

Minimum Qualifications: • High School Diploma or equivalency. • 1 year of experience. • Bilingual in one or more of the following: Spanish, Mandarin, Cantonese, Bengali and others, may be required depending on client needs. • Proficiency in Microsoft Office.

• Ability to plan and carry out assignments independently. • Ability to prioritize, adhere to timelines and multi-task. Qualifications Preferred: • Associates Degree in Human Services or related field. Job Behavioral Expectations: • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Safe and successful performance, including meeting productivity standards. • Maintain an understanding of the principles, methods and processes needed to perform the job. Attends staff meetings, seminars and in-service training as assigned. • Demonstrates the ability to complete work in an acceptable manner by the time and/or date established with accuracy, neatness and thoroughness and minimal amount of errors.
• Maintain established departmental policies and procedures including maintain strict confidentiality and adherence to all HIPAA guidelines at all times. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit for long period of time; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; balance; stoop; talk or hear.

Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work environment: • Work is performed in an office environment with normal heating and cooling. This job description in no way states or implies that these are the only job duties to be performed by the incumbent.

He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

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