Job description
Position Summary
The Associate Enrollment Advisor is responsible for recruitment communications directed toward prospective students. This position is also responsible for assisting prospective students in the decision-making process relative to the academic, schedule, time, motivation, and cost benefits of attending the university
***This is a FULL-TIME onsite position at the Marine Corps Air Station Miramar. Candidates will be expected to work a M-F 8a-5p PST shift at the location. There is also a vaccination requirement for this position***
Essential Functions:
- Works lead flow via telephone, email and in person based upon direct recruitment activities.
- Builds rapport with prospective students and assists with the initial portion of the application process.
- Tracks and journals communications accordingly.
- Facilitates the “Inquiry to Candidate” admissions process.
- Reviews and researches university degree programs and policies to ensure clear and updated information is being provided to prospective students.
- Communicates effectively with prospective students so as to determine what is being sought regarding educational goals and whether the university can adequately meet those goals.
- Works with one or more mentors to consistently improve skills.
- Passes all assessments related to required training.
- Maintains high level of customer service at all times.
- Maintains a positive working attitude and provides help to other team members, as needed.
- Reasonable and consistent attendance to fulfill requirements of the position
- Other duties as assigned.
Supervisory Responsibilities: N/A
Requirements:
Education & Experience:
- Associate degree from a two-year college or technical school and six months relevant experience in enrollment advising in a collegial setting preferred; or equivalent combination of education and experience.
- Call center experience preferred
- Education sales experience preferred
Competencies/Technical/Functional Skills:
- Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
- Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
- Actively seeks to influence, build effective relationships, and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
- Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
- Working knowledge, principles, and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
- Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
- Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals, and objectives.
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
- Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
- Support management with creating, coordinating, and providing consistent outreach projects and services to military and civilian installations as assigned. Provide proactive input and creative support at local events to include Military Open Houses, College/Academic Fairs, and other specialized events.
- Oversee applicable office resources and coordinate with management to request support for all IT assets and office supplies as needed. Ensure posted printed marketing materials are current and accurate and displayed attractively and in adherence to military requirements.
- Maintain a positive relationship with the Education Services Officer (ESO), Test Control Officer (TCO), Specialists/Counselors (our military partners) and various testing services.
- Provide assistance to students that walk in, call, text, virtually, or email for admissions, registration, financial options, student account information, National Testing Center information, and base access requests for classes.
- Assisting with retrieving transcripts and creating program estimate and scheduling classes for students
- May have eligibility to attend local and national events, education fairs, conferences (includes annual commencement ceremony, as applicable).
- Assist with the registration process for administered exams at National Test Centers such as CLEP, DSST, Pearson VUE, Accuplacer and additional exams as required and if applicable.
- Ensure testing rules and regulations are being enforced (when applicable) according to the policies of the respective testing services, DANTES, and UMGC. Maintain current Test Administrator certifications for the various testing companies such as CLEP, DSST and Pearson VUE and additional exams as required and if applicable.
- Facilitate testing services software updates and maintenance; troubleshoot technical issues with the testing services support and UMGC IT, as needed and if applicable.
- Provide in-person coverage to other locations to provide testing services and/or academic advising.
Location: MCAS Miramar
Travel: N/A
National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.
National University offers an opportunity to work in an innovative environment that supports diversity.
National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come
together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.
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