Work Schedule Options:

Hybrid from one of our office locations:

• Cedar Rapids, IA
• Lake Saint Louis, MO
• Mandan, ND

Requirement: Minimum of working 1 day per week out of an office location and ability to work up to all 5 days a week from an office location.

Virtual Opportunity:

• Currently living 50+ miles away from one of our office locations.

Job Summary:

The Enterprise Application Administrator will provide administration, application research, development, maintenance, and support for NISC's Servicenow platform. This cross-functional position is a highly collaborative role where you will share your knowledge and experience to perform platform analysis, development and identify technology and personnel impact. In addition to building out the Servicenow platform, you will be a key team player who will contribute to a data-driven and enterprise focused team. NISC is looking for a candidate who will improve the efficiency and productively of our internal platform systems and applications. Requirements include the ability to multi-task, adapt to new processes quickly, create, modify and share technical requirements, effective problem-solving skills and excellent verbal and written skills to communicate with a wide variety of technical and non-technical audiences.

Essential Duties:

• Build out customized system workflows through API's and technical scripts that execute workflow efficiencies across multiple platforms.
• Experience in Jira and spokes within Servicenow
• Develop, manage, and track the overall health and performance of enterprise systems.
• Manage best practice standards of Servicenow platform.
• Ensure adherence to best practices and SOPs for enterprise applications across internal teams and management.

• Structure enterprise systems to support effective data hygiene best practices.
• Build out system resources needed for training, assist in development of training materials as needed.
• Identify and determine whether custom code or API build is more cost effective based on instances.
• Provide guidance and documentation across technical planning for team in the execution of implementations and update sets.
• Monitor and review user system utilization information related to logins and licensing.

• Provide back up support to team members related to general duties as assigned.
• Serve as a technical advisor to internal platform CRBs and design review boards regarding proposed enhancements.
• Serve as an influencer and liaison between NISC platform systems and related teams for purposes of best practices and optimization.
• Serve as subject matter expert in multiple applications.
• Serve as technical subject matter expert in educating the team on technical best practices and relevant industry trends.

• Partner with key stakeholders to design a vision and architecture for a solution to a business problem.
• Research and drive new vendor selections.
• May serve as backup team lead.
• Other related duties as assigned.
• Assist in maintaining, evaluating enhancements and updating Servicenow

• Able to write detailed requirements for enhancements to Servicenow and other internal applications
• Able to gain a thorough understanding of dependencies between various internal applications supported by the team and used by NISC
• Write detailed documentation regarding changes and enhancements to internal applications
• Commitment to NISC's Statement of Shared Values.

Knowledge, Skills & Abilities Preferred:

• 5+ years of related experience preferred.
• Advanced knowledge of enterprise system design.
• Strong knowledge of software development lifecyle.
• Set up and conduct software testing and validation methods.

• Adept in quickly understanding new software tools and concepts related to the field.
• Independently promotes and leads by example through taking initiative and being accountable.
• Advanced level knowledge of Project Management processes and theory.
• Comprehensive verbal and written communication skills.
• Advanced presentation and training skills.

• Conducts thorough research and displays independent problem-solving skills.
• Strong attention to detail.
• Advanced ability to organize and prioritize.
• Interact in a positive manner with internal and external contacts.
• Ability to travel as needed to meet the goals and objectives of the position.

NISC's Shared Values & Competencies:

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.

• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred:

Bachelor's Degree in a business-related field or equivalent experience.

Other Qualifications/Certifications Preferred:

Servicenow System Administrator, Servicenow Change Velocity or Servicenow Certified Application Developer

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Key Words:

Technical Scripts | Jira | API | Servicenow System administrator | Servicenow Change Velocity | | Servicenow Certified Application Developer| JavaScript | Project Management |Spokes |Workflow