Primary Responsibility:

The Enterprise Project Manager (EPM) position is responsible for providing enterprise project oversight for specific and assigned projects, while continually managing Member and internal expectations. You will also be responsible to mentor other employees in the use of project management principles and NISC Project Management Office (PMO) initiatives, as well as have a high level of customer interaction. Additionally, you will be responsible for ensuring the NISC project team understands the customers' expectations and will communicate with the customer to assist in aligning their expectations with the scope of the project. Requires concise communication and working at an enterprise level at NISC. Oversees project issue resolutions appropriately while ensuring communication among different areas, both internally and externally. Identify and manages risk by having an understanding and awareness of project status. Reports assigned project initiatives to the PMO, specific EPM project oversight to the NISC Executive Sponsor, and is directly supervised by the Lead Enterprise Solutions Manager.

Essential Duties:

• Provide Member/Customers with a consistent enterprise project initiation and project closure, as well as facilitate project related issues that arise during the project.
• Single point of coordination and objective voice for the Member/Customer on enterprise implementation projects.
• Assess risk or high priority situations encountered during the project and take appropriate action to provide response or resolution as needed.
• Serve as a knowledgeable point of contact around understanding NISC enterprise solutions and integrations.
• Proactively engage internal and external customers to address potential project impediments while managing the execution of project risk mitigation plans.
• Assess, analyze, and understand the enterprise impact of Member/Customer requests, determines an effective delivery for the request and gains assistance from internal and external stakeholders to resolve effectively to solution.
• Continuously consider project health statuses and proactively reestablish expectations as necessary.
• Ensure project tools for upsell projects are accurate and ready for Member/Customer use.
• Work with Team Leads to monitor ensure Project Plans are updated timely, consistently, and kept current.
• Fully utilizes all project management and implementation best practices.
• May be asked to prepare and present materials at the Member Information Conference (MIC).
• Work and communicate directly with internal and external executives in relations to project execution.
• Coordinate and execute enterprise project meetings.
• Coordinate and drive internal troubleshooting and resolution of enterprise project related impediments.
• Ability to mentor other team members.
• Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
• Commitment to NISC's Statement of Shared Values.
• Other duties as assigned.

Knowledge, Skills & Abilities Preferred:

• Generally requires 8+ years of experience in related field or capacity.
• Advanced level knowledge of business related software applications and services.
• Advanced level knowledge of the Utility and/or Telecom industries.
• Advanced level knowledge of Project Management processes and theory.
• Excellent verbal and written communication skills.
• Excellent presentation and training skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Excellent research and problem-solving skills with a strong attention to detail.
• Excellent ability to organize and prioritize.
• Excellent ability to set and manage internal and external. Member/Customer expectations.
• Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
• Excellent ability to demonstrate initiative and accountability.
• Excellent ability to multi task and time manage.
• Excellent ability to demonstrate professionalism.
• Excellent ability to troubleshoot.
• Advanced level understanding of change management best practices.
• Advanced knowledge level of Utility/Telecom software and software integrations.
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Ability to mentor others.

NISC's Shared Values & Competencies:

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.
• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred:

Bachelor's Degree in a business-related field or equivalent experience.

Other Qualifications/Certifications Preferred:

None.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.