Enterprise Salesforce Marketing Cloud Admin
Full Time
Oak Park Heights, MN 55082
Posted
Job description
Key Responsibilities
- Administers Salesforce Marketing Cloud setup, installed packages, permissions
- Documents processes, automations, journey builds, and all other Salesforce Marketing Cloud projects
- Collaborate with internal team to understand stakeholder requirements, and help validate business requirements
- Build automations, journeys, CloudPages, and dynamic content that span multiple communications channels based on technical requirements provided by Architect
- Maintain Custom Preference Center
- Keep up to date with Privacy Laws and ensure best practices are followed
- Prepares reports using SQL and/or Datorama
- Have a deep understanding of the business and marketing KPIs to track
- Train and support end-users on Marketing Cloud
- Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.
- Troubleshoot any issues with Marketing Cloud
Experience and Qualifications
- Salesforce Marketing Cloud Certifications
- Experience working with Marketing Cloud Connect and Salesforce.com
- Experience with SQL
- Bachelor’s Degree in Computer Science, Engineering, or related field of studies
- 1+ year experience in Salesforce Marketing Cloud
- Knowledge of Salesforce products and their functionalities
- Proficiency in creating Salesforce profiles, allocating roles, and managing access
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