System Analyst Training Resolute Billing

Under the direction of the Project Manager, the Systems Analyst/Trainer - Resolute Billing will be responsible for developing Epic and related applications. This position will develop, implement, manage and provide ongoing support of RCM/information systems. Will proactively increase knowledge of Epic EHR software, health system operations and will work with the Epic project team to translate business needs into EHR functionality. The Systems Analyst/Trainer - Resolute Billing will develop workflows, configure systems, change documentation and train staff on Epic application functionality. Will analyze procedures and problems, report findings and make recommendations for resolutions. Responsible for formulating objectives to meet system scope. This position will interact with clients and build problem solving partnerships with business office, clinical and business providers, customers and colleagues, while working independently building system components, testing, documenting, and ensuring 24/7 system support and maintenance.

Minimum Qualifications:

Education - Bachelor Degree in healthcare-related, business, information technology or related field (or equivalent combination of education and experience) required.

Experience - Five years of progressive healthcare experience required. Prefer experience in a hospital or major medical center clinical setting that includes IT system deployment as clinical, business, or system analyst with multiple technology implementations preferred. Familiarity with clinical hospital software and/or hardware technology, database, screen handler, query languages, including ability to design, configure, train, or implement clinical systems. Desire knowledge of processes and workflows common in physician office practices across varied specialties combined with advanced computer skills. Thorough understanding of hospital inpatient, clinical outpatient, operations, and/or financial software along with an understanding of the technical environment of the product lines. Healthcare support experience is desired in areas such as billing, scheduling, access services, and health information management. Working knowledge of hospital and/or physician billing and follow-up preferred. Advanced training in SAS, JMP or other statistical software packages is highly desirable. Hands on Epic Resolute Professional and Hospital Billing systems experience desirable. Prefer prior experience working on project team, systems support, and general knowledge of healthcare information issues.

Licensure/Certification - Current Resolute Billing Epic certifications OR must attend multiweek Epic training program and obtain Resolute Billing and associated certifications within six months of program completion. All certifications must be completed within the first twelve months of employment.

Knowledge/Skills/Abilities - Knowledge of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications. Familiar with HIPAA, TJC, and other regulations that impact hospitals and clinics, along with an awareness and familiarity with Meaningful Use requirements. An ability to translate information into computer system specifications, design program logic for computer applications. Knowledge of a variety of hardware and software environments and of the healthcare industry and Epic healthcare applications required. Analytical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems. Ability to analyze the functionality of systems and their fit with specifications. Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products. Demonstrated knowledge of clinical documentation and orders databases, data conversion models, workflows, master files, category lists, synonyms and preference lists. Ability to research, analyze and thoroughly understand workflows of end users, using this knowledge to configure systems which improve processes, add efficiencies and promote patient safety. Ability to use standard flowcharting tools and techniques to create and maintain business process and functional flow charts. Is able to read and edit technical flow charts. Proficient knowledge of web-based technologies, processes, and analytics. Familiar with program development tools such as editors and configuration tools. Basic knowledge of standardized quality improvement methodologies. Ability to respond to changing demands, priorities, procedures and technology. Able to lead groups to make key decisions. Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and help manage a project plan. Interpersonal skills necessary in order to communicate effectively with user departments in ascertaining and converting needs for application to electronic data processing systems. Ability to express needs clearly, both verbally and in writing. Ability to work independently. Self-directed in identifying changing demands and priorities. Acts as a change agent in adjusting to new procedures and technology. Dedication to detail with proven organizational skills. Ability to establish and maintain effective working relationships with co-workers, supervisors, and users. Project management and planning expertise. Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.