OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to more than 600 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have a fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We, partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 700 diverse professionals, working remotely across 40+ states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Acute Care Trainer (In-patient) is dedicated to helping people learn complex skills and knowledge as quickly but as deeply as possible. An Epic Trainer’s major focus is on helping the in-patient care team and/or hospital billers develop expertise in using Epic applications in their daily work. Methods of training delivery may include instructor-led courses, video courses, webinars, online courses, and one-on-one coaching sessions.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Essential Duties:

• Manages the development, coordination, presentation, and follow-up of training programs for Epic Inpatient modules ( ClinDoc, Orders, Resolute, ). Manages the training space, post-training assessments, and optimization.

• Maintains and manages courseware, including revision and updates. Be highly organized and detail-oriented.

• Articulates and applies adult learning methodologies and blended learning into all training initiatives.

• Manages, creates, and maintains learning guidelines (including high-level and detailed procedures), templates, and instructor and learner assessments.
• Works with Nursing, Physician & Ancillary groups to ensure Hospital and Physician Organization Policies and Procedures are reinforced in training content.

• Establishes the Credentialed Trainer program in alignment with the Enterprise Learning Program vision, strategy, and requirements. Actively participates in the identification, interview process, onboarding, schedule management, and ongoing support & development of all Credentialed Trainers (CTs).
• Ensures the ongoing incorporations of rules, regulations, & guidelines in the design of training programs. Maintains a working knowledge of clinical & patient administration operations. Knowledge of inpatient and outpatient nomenclature. Trains & provides support to clinical staff before & during application implementations & upgrades as well as during employee orientation.
• Communicates at all levels within the organization and works successfully with cross-functional teams.
• Works with other educational departments to coordinate training. Demonstrates mastery of various hospital and ambulatory applications.
• Works with various leadership committees and internal clients to integrate the learning solutions into existing infrastructure. Works with the Learning Teams (Instructional Designers and Developers).
• Partners with technical teams on the set-up and maintenance of the training environments (also known as MST). Understands systems development life cycle. Designs and builds relevant training scenarios and activities that reside in the training environment to be used and re-used in all classes.
  

• Maintains knowledge regarding OLI trainings with an emphasis in a minimum of two of the core areas:
  • Ambulatory/Clinical/Dental
  • Practice Management
  • Revenue Cycle/Professional Billing
  • Reporting
• Time Allocations:

• Training delivery – 70%
• Documentation – 20%
• Special Projects – 10%

• Travels as needed, up to 60% nationally for Go Live support

• Ensures that trainings meet learning objectives using an interactive learning task approach
• Develops and delivers training materials such as lesson plans, handouts, and slide presentations. as needed.
• Instructs classes in formal instructor-led training sessions
• Conducts virtual training and educational webinars
• Provides individualized support to learners as requested
• Administers end-user assessments and surveys and analyzes results to continually improve training
• Serve as a consultant in strategic conversations, which may include executive-level member engagement
• Offer workflow support to members and staff
• Design, build, test, and document complex project work
• Develop creative solutions and tools as well as participate in cross-departmental projects
• Mentor/coach less experienced trainers
• Other duties as assigned

Qualifications:

• Training Delivery: 4 years’ experience delivering adult training, including the ability to:
  • Utilize adult learning principles and practices
  • Effectively transfer knowledge via face-face and virtual delivery
  • Deliver written and verbal content with sparkling confidence, clarity, charm, and credibility
  • Lead one-on-one and in group settings
• Credentials of MD, DO, DM, RN, or PharmD in lieu of experience
• Minimum 2 years experience developing written documentation.
• Experience in technical writing.
• Minimum 2 years experience developing training content, such as PowerPoints, interactive exercises, facilitator guides, etc.
  • Must possess novice skills (limited experience) of common training delivery tools, e.g. PPT, KeyNote, Prezi
• Context:
  • Must be proficient in connecting training content to clinical and financial outcomes
• Accreditations:
  • Currently accredited (or equivalent) in OCHIN workflows in one of the following core areas:
  • Ambulatory/Clinical/Dental
  • Practice Management
  • Revenue Cycle/Professional Billing
  • Reporting
• Proficiency in Microsoft Office Suites or similar Window Applications

Preferred:

• 2 years of experience in OCHIN’s Epic Applications (i.e. clinical, practice management, reporting, and/or billing functions) or 4+ years of experience delivering training for Epic applications
• Educational degree level to facilitate peer-to-peer training
• Certification or Proficiency in Epic Inpatient ClinDoc, Orders, ASAP, Optime or Beaker highly desired
• eLearning experience as a content developer

Work Location and Travel Requirements

• This position is 100% remote. Work from home requirements are:
  • Ability to work independently and efficiently from a home office environment
  • High-Speed Internet Service
  • It is a requirement that employees work in a distraction-free workplace
  • Travel may be required up to 20% nationally post pandemic for on-site Go Live support based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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