Job description

Location: Downtown Phoenix, 85007

Pay Rate: $16.00 Per Hour

The Error Resolution Specialist position is responsible for reviewing, researching and appropriately adjusting tax documents and payments allowing them to post correctly to the taxpayers account. It is also responsible for examining, researching and correcting batches, documents and payments that do not pass system validation.

This position works a system identified list of errors, reviews taxpayer documentation and system calculations to determine the source of the error and correct the problem.

This position is also responsible in identifying and correct the source of the complex problems, will interact with other divisions, customers and perform extensive research through all account periods and tax types to ensure accuracy when the problem is resolved. The position also researches payments that have been misapplied which requires extensive research of past payments, credits and billings.

Skills Required: Performing detailed examinations of state tax documents Analyzing and evaluating taxpayer claims Interpersonal relationships Oral and written communication

Skills Preferred Experience: working in a fast paced production environment Ability to handle changing priorities to meet required deadlines Ability to do mathematical computations Ability to analyze data and make a decision

Experience Required: One year office experience Google work space

Education: High School Diploma or GED

Job Types: Full-time, Contract

Pay: $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85007: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is the best email to reach you?

Work Location: One location

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