The Escrow Analyst II – The position is primarily responsible for the timely administration of advanced requirements related to insurance, taxes and escrow accounts.

About TMS

Founded in 1997, TMS is a national company headquartered in the Greater Phoenix Metro area along with offices in New York and Connecticut. Housing a variety of customer-facing roles as well as many specialized mortgage and loan servicing roles. We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!

Duties and Responsibilities

• Maintenance of mortgage insurance details in the servicing system and other tracking mechanisms.
• Assist with working all aspects of insurance and problem resolution.
• Perform research complex client-related escrow escalations.
• Respond to internal and external audits.
• Manage assigned pipeline to ensure all flood exception items are worked accurately and processed in a timely manner.
• Liaise between all third-party vendors and perform quality control reviews of each.
• Other escrow responsibilities as assigned by management.
• Manage Vendor to ensure timely payment of real estate taxes, maintenance, and updating tax escrow details.
• Providing timely turnaround for Electronic Data Interchange (EDI) mortgage insurance payments to the applicable companies(s).
• Manage the vendor to ensure timely procurement and accurate processing of property tax refunds.
• Manage Vendor to ensure timely payment of insurance premiums, including but not limited to, hazard, flood, and lender-placed insurance and lender-placed insurance refunds.
• Maintenance of Mortgage Insurance escrow details and payment processing and reconciliation.

• Proven 1 year of escrow servicing experience in a banking or mortgage company.
• Attention to accuracy, working with numbers, and strong Excel skills.
• Ability to create and use Excel spreadsheets while mastering V-Lookup and Pivot tables to manage data collected.
• Client-centered focus.
• Ability to work independently and perform oversight of Escrow Analyst I.
• Excellent listening, organizational, and communication skills.
• Ability to adapt and work in a fast-paced environment.
• Understanding of all escrow functions and workstations in a MSP platform environment.

Required Computer and Software Competencies

• Proficient in MS Office Suite – Word, Excel, PowerPoint, Outlook.
• Strong experience with mortgage servicing systems (LPS/MSP desired) and mortgage
  terminology.

Education

• High School diploma required with some college or structured mortgage servicing training preferred.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.