Job description

Position Title: Receptionist

Department: Administration

Report to: Executive Director

SUMMARY:

Cheerfully greet residents, Visitors, and staff members via thetelephone or in person and helps to ensure that their needs are met.

QUALIFICATIONS:

To perform this job successfully, an individual must be able toperform each essential duty satisfactory. The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

Education and/orExperience:

Ability to read, write, speak clearly and follow written and oralinstructions. Previous experience in customerservice is required.

Certificates, Licenses,Registrations:

Must meet the requirements indicated on the Employee DocumentationGrid.

Must successfully complete training on listed on the RequiredTraining Grid and any additional training as required by Federal Stateand local requirements.

Other Skills andAbilities:

Must be able to accept responsibility and act quickly in emergencysituations.

WORKING ENVIRONMENT:

Standing, walking, turning, bending, stooping, pushing, pullingand/or lifting. Works throughout thefacility, must know the physical layout of the property, especially entrancesand exits. Must be familiar with all thecommunication and emergency call systems and their operations. Must be thoroughly familiar with the facilityEmergency and Disaster Plan.

DUTIES ANDRESPONSIBILITIES:

• Document any unusual events on the Daily communication Report for each work period.
• Turn in completed report and any other related forms to the supervisor at the end of shift.
• Advise the Administrative Assistant if any essential administrative information and/or materials are needed.
• Greet all residents and visitors in the facility.
• Answer incoming phone calls and direct to proper extension or take messages
• Fill out incident reports on residents /visitors as needed
• As residents move in- add their name/phone number to the rolodex at the front
• Understand your role in Monthly fire drills.
• Notify the monitoring company to be taken “off line” prior to fire drills
• Ensure that visitor and home health logs are completed.
• Carry a radio at all times when away from the desk.
• Make out work orders for the residents.
• Make copies for residents. (.5 cents each) and take the money
• Receive, sort and deliver facility mail accurately and timely
• Assist with office duties such as typing, mail outs etc.
• Answer inquiry’s if needed and fill out inquiry form and send to marketing
• Verify’s residents fill out the sign in/out form when leaving the facility
• Works cooperatively with facility staff
• Reports to work on time as scheduled and consistently demonstrates dependability and punctuality.
• Know the location and operation of all emergency equipment and systems.
• Render first aid and assistance as needed.
• Lend assistance to police and emergency personnel as dictated by the situation.
• Attend all mandatory meetings and in-service training sessions.
• Perform all duties assigned in an effective, timely and professional manner.
• Observe infection control procedures and properly correct if needed.
• Accept assigned duties in a cooperative manner.
• Report to work in neat, clean attire and consistently present an appropriate professional appearance according to the uniform policy.
• Maintain a professional attitude and consistently work cooperatively with residents, families, supervisor, co-workers and ancillary service providers.
• Understand and follow all company policies including the Employee Handbook.
• Complete other duties as assigned by the supervisor and/or administrator.

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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