Job description
We are currently accepting resumes for the position of
Event Operations Manager at Hotel Covington & The Madison Event Center. The successful candidate will deliver exceptional customer service and assist in leading the event team.
Responsibilities:
- Oversee and execute all private events at The Madison Event Center & Hotel Covington
- Private events include wedding ceremonies, wedding receptions, rehearsal dinners, non-profit fundraisers, celebrations, board meetings, corporate seminars, networking functions, and more
- Events take place at three venues, all located in Covington, Kentucky within two city blocks
- 500+ events annually
- Support and manage event staff, up to 80 part-time staff members
- Coach, motivate, and lead by example every day
- Maintain a positive and professional work environment for all
- Provide necessary tools to event staff to provide the best service to our guests
- Plan and execute quarterly team meetings and training
- Conduct annual performance reviews
- Counsel, support and discipline underperforming event staff
- Review and manage training guide and standard policies for event staff
- Recruit, build, and nurture a team that supports our company culture while providing excellent customer service to our guests
- Create job postings, review applications, conduct interviews, select, and train new hires
- Ensure customer service is exceptional at all levels
- Resolve customer issues and concerns
- Maintain a well-rounded understanding of our guest's needs and expectations
- Request and review feedback from clients and guests
- Ensure facilities (both front and back of house) are properly organized and presentable
- Event spaces must be always ready for a new client tour
- Back of house areas must be clean and organized
- Manage daily housekeeping and quarterly cleaning schedules
- Collaborate, assist, and work effectively with all other departments
- Including but not limited to Sales, Restaurant and Culinary Teams
- Attend and participate in weekly event sheet meetings
- Ensure all event details are reviewed and finalized for event staff
- Work with the management team to budget and manage labor and supply costs
- Weekly orders with outside vendors
- Negotiate and manage vendor contracts
- Create event schedule, manage, and approve payroll
- Prepare for and execute various in-house events such as client tastings, employee luncheons, employee holiday party and more
- Manage relationships with other wedding vendors and local businesses
- Assist outside vendors while working at our venues, cultivate positive and professional relationships
- Other duties as assigned
Skills of a Successful Manager
- High achieving, ambitious & results-oriented individual
- Innovative, capable of generating original solutions & new ideas
- Follow thru, implementation & accountability of yourself and others
- Decisive & comfortable making decisions swiftly
- Good communicator, both verbal and non-verbal
- Committed to helping others be successful
- Motivate a team under a shared vision & coach each team member
- Prioritize responsibilities and effectively manage time
- Flexible behavior, ability to adapt and embrace change
Benefits
- Eligible for health, dental and vision insurance
- 401K available
- Discounts offered at all other SG and vR businesses
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