The Fort Smith Convention Center offers 116,800 square feet of usable, infinitely-flexible event space and a state-of-the-art performing arts center just steps from a rich variety of shopping, dining, nightlife, live entertainment, historic sites and more in downtown Fort Smith, Arkansas.

Join OVG Facilities, venue manager at Fort Smith Convention Center, for job opportunities to provide world class event experiences to the great city of Fort Smith!

Job Responsibilities

• Provide exceptional guest service during all events held at Fort Smith Convention Center
• Responsibilities include, but are not limited to, room set-up, ticket scanning, security screening, assisting with guest questions, responding to incidents inside the venue or on the property, directing guests around the venue, etc.
• Ensure all guests are following the rules and regulations of Fort Smith Convention Center and the event
• Collaboration and team player mindset
• Monitor and report any potential unsafe situations to management
• Foster a positive and enjoyable environment for all guests attending an event
• Find opportunities to improve the guest experience
• Utilize problem solving skills and ability to remain calm in a fast-paced environment
• Proactively engage guests to answer questions, communicate security requirements, and ensure an enjoyable experience while they are in the arena
• Monitor your assigned areas to ensure all security requirements and complex rules are being followed

Must be able and willing to:

• Regular and consistent attendance
• Compliance with venue safety and dress requirements
• Stand and walk for four to six hours at a time
• Work nights, weekends, and holidays when required
• Read, speak and understand English (ability to speak multiple languages a plus, but not required)
• Work in a variety of different environments, indoors and outdoors, which may contain loud noise, bright lights, and ranging temperatures
• Work inconsistent and variable hours depending on event schedule

Qualifications

• Customer service oriented with a desire to help guests
• Excellent communication skills
• Ability to solve problems
• Ability to work calmly in a fast paced environment

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via radio/walkie, telephone, email and in-person with others to exchange accurate information.

Employee may occasionally lift and/or move up to 50 pounds. As business or emergency situations require, employee may sporadically assist in lift/move 100 lbs.

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO Statement

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.