• Select, train, motivate and evaluate operations and events staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Responsible for planning, coordinating, and facilitating the logistics of events throughout the Heart of Oklahoma Expo Center; act as liaison for building with all parties involved in the event
• Timely and accurately communicate with expo center staff on all requirements necessary for the operations and production of events
• In coordination with the General Manager prepare event estimates as determined by requirements using annual budget as a guide
• Detail event for client approval and internal communication by creating events in event booking online software
• Coordinate event seating layouts with box office when necessary
• Coordinate show requirements with tour production managers
• Prepare data sheet for building personnel prior to each event
• Present event previews/reviews in weekly staff meeting
• Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
• Deliver timely and accurate event information to the General Manager and finance department for settlement/invoicing
• Exercises discretion and utilizes independent decision-making during events that will best represent the Heart of Oklahoma Expo Center and serve the client
• Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner
• Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
• Oversee all production, set up, event staff, event-related contract services
• Create work schedules for event staff, security staff, police fire and EMS staff and delegate assignments and review performance and results
• Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings
• Prepares events reports noting attendance, times, significant problems, etc
• Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
• Oversees overall daily operation and maintenance of the Complex and all systems. This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, custodial services, etc.
• Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures with General Manager; implement adjustments as necessary
• Communicates with all staff on the advancing, communicating and executing of event information to the operations staff
• Oversees the operation of event set-up and tear-down, i.e. stage risers, chairs, signs, banquet functions, portable stalls and arenas, dirt work
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.)
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
• Interacts with other facility staff in a courteous, cooperative, and professional manner
• All other duties as assigned by the General Manager

• Bachelor’s degree in a related field from an accredited college/university with major coursework in facility maintenance and operations, marketing, business administration or related field required
• Three (3) years of increasingly responsible event and operations management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
• Minimum of three (3) years’ experience and demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
• Proficient in use of Microsoft Office programs; experience with AutoCAD preferred
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Production experience involving concert set up, audio, video, lighting, and rigging preferred
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment with strong attention to detail and organization
• Working knowledge of equipment safety, facility maintenance and housekeeping
• Knowledge of budget preparation and control
• Knowledge of OSHA requirements
• Basic Knowledge of boilers, chillers, and refrigeration
• Basic Knowledge of Fire Alarm/Fire Protection systems
• Excellent customer service skills
• Ability to obtain a CDL license
• Ability to operate or learn to operate heavy machinery including not limited to tractors, skid steer, diesel water trucks, diesel trash trucks, forklifts
• Ability to work independently and as part of a team
• Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.

OVG360, a division of Oak View Group, is a full-service venue management company that is making a positive disruption in the live entertainment and hospitality industry. OVG360 helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities.We have a portfolio of more than 200 client-partners spanning arenas, stadiums, convention centers, performing arts centers, cultural institutions, and state fairs around the globe.