Job description

Summary:

Provides audio-visual services at various events and venues of The Corning Museum of Glass (Museum). Delivers, supports, and maintains the audio-visual functions for all events, Under the direction of the Events Production and Program Manager (EPPM), assists with inventory control of audio-visual equipment including spare stock. Serves as day-to-day contact for temporary production technicians.

Responsibilities:

Technical Production Support

• Delivers and sets up audio-visual equipment for all assigned events, with both internal and external event customers, onsite at the Museum.
• Provides audio visual support to all assigned internal and external events as required by the event customer.
• Ensures that all auditorium and other event spaces’ equipment is in satisfactory working order and alerts EPPM of needed repairs.
• Assists in the repairs and upgrades of audio-visual and theatrical equipment and audio-visual systems, as directed by the EPPM.
• Maintains all audio and visual systems within the Museum event spaces including audio, lighting, projectors, screens, monitors, portable equipment and all auditorium systems.
• With the EPPM and in the absence of the EPPM, coordinates the work of the temporary production technicians; assists in their training and scheduling, answers questions and serves as their day-to-day contact.
• Works closely with the Event Planners on all assigned facility events regarding audio visual and lighting systems, and overall event flow
• Collaborates with and assists the Digital Media Team to support identified and approved projects whether initiated by Events or Digital.
• Arranges outside audio visual vendor equipment and staging for meetings and events.
• Works with customers and in-house staff to ensure that proper specifications are met; participates in set-up and tear-down of audio-visual equipment for all scheduled meetings and events.
• Assists event customers with preparation of all presentation materials needed for meetings and events.
• Responds to event customers’ questions before, during and after an event in a professional and timely manner; provides complete and accurate information.
• Assists in maintaining Standard Operating Procedure documentation and training materials for audio-visual equipment.

General

• Supports and amplifies the Museum’s commitment to diversity, equity, inclusion and access.
• Complies with all safety regulations to ensure that all events provide a safe and healthy environment.
• Protects and controls all Museum assets against theft and damage.
• Maintains confidentiality at all times related to customer and vendor proprietary information.
• Maintains current knowledge in the audio-visual field.
• Proactively works the hours necessary to fulfill job requirements.
• Actively participates in Events team meetings and contributes creative ideas and solutions, as required.
• Serves as a member of matrix teams or work groups, as appropriate.

Qualifications:

• Respect and exemplify the values of The Corning Museum of Glass in all interactions with colleagues, staff, volunteers and the public.
• Ability to represent the Museum in a professional manner.
• Adhere to all prescribed organizational and departmental policies and procedures.
• Ability to professionally handle confidential material and associated issues; maintains confidentiality.
• Ability to handle stress of high customer demands in a hospitality environment.
• Ability to work independently and as part of a team; strong collaboration skills.
• Ability to work with minimal supervision while consistently communicating status.
• Three (3) years’ experience (including live meeting support) and excellent knowledge of audiovisual systems.
• Bachelor’s degree in audio-visual or related field desired.
• Knowledge of and experience with MS Office and Cloud services including Office 365 and OneDrive, SharePoint and MS Teams; ability to learn new job-related software programs.
• Solid experience in the setup and operation of a wide variety of audio-visual equipment.
• Demonstrated proficiency testing new audio-visual equipment, troubleshooting for issues, and making repairs.
• Proficiency in creating user training materials; experience training end users.
• Strong interpersonal skills; works effectively and professionally with people at all levels, including external stakeholders.
• Demonstrated experience in effectively communicating on the status of all projects, repair and support activities.
• Excellent customer service orientation and skills.
• Successfully handles multiple projects and tasks under the pressure of deadlines; resourceful mindset and flexible.
• Frequent weekends, evenings and holidays required; flexibility in hours necessary.

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location: One location

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