Job description

Plymouth Rock Assurance Boston, Massachusetts, United States (On-site)Executive Desktop Support Analyst

To deliver technical support service to all desktops and peripherals supported by the Plymouth Rock Information Technology group.

Essential Duties And Responsibilities

• Troubleshoot day-to-day software or hardware problems with desktops and peripherals including Apple related products and software.
• Provide installation and support of all supported software and hardware, including desktop configurations and printers.
• Schedule and support video conferencing
• Troubleshoot Microsoft Windows 7, 8, 8.1, 10 and future Windows releases of desktop versions.
• Troubleshoot & Support Apple/MAC, Android, and tablet products
• Support of C-Suite level executives
• Support users working remotely
• Maintain current inventory of computers
• Handle helpdesk support when requested
• Request purchase orders, validate purchase needs, and receive and process purchases
• Troubleshoot network connectivity problems for computers and printers
• Maintain a clean and presentable environment
• Provide project assistance
• Apple support for iphone, MAC and IPAD

Qualifications And Education

• Minimum Associate’s degree (A.A./A.S.) from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Apple experience
• Technical proficiency in hardware and systems software, as well as experience installing hardware and software
• Written verbal and communication skills with both technical and non-technical audiences
• Proficient with Microsoft Windows Operating systems 7 and above
• Desirable knowledge of Apple/MAC, Android, tablet, and other non-Windows devices
• Experience troubleshooting and supporting iCloud-related products such as Music and Photos
• Experience with residential and enterprise-class audio/video automation equipment including Control4, Logitech Harmony, Lutron lighting systems (RadioRA2), and others.
• Knowledge of residential and enterprise-class networking.
• Familiarity with supporting C-Suite level executives
• Knowledge of Office 365 a plus, including Exchange Online, OneDrive, and Sharepoint.
• Microsoft Active Directory
• Microsoft System Center Configuration Manager – experience with deployment of software and task sequences desirable
• Proficient with computer-based hardware and peripherals – printers, drivers, network cards, video cards, sound cards, etc.
• Ability to work on special tasks assigned by management
• Knowledge of Easy Vista Service Desk a plus

Other

• Location – Boston, MA
• Support hours are between 10:00am-6:00pm but could fluctuate between 7:00am-6:00pm on occasion.
• Occasional after hours and/or weekend work
• Must be able to lift and carry heavy equipment
• Must be willing and able to travel to other offices as requested (may include overnight stays on occasion).

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: Hybrid remote in Boston, MA 02111

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