Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall culture beliefs, mission, vision values and strategies

• Develops and maintains housekeeping and laundry procedures

• Monitors the overall department and adjusts strategies and procedures as appropriate

Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas meet Radisson cleanliness expectations and are continually restocked and maintained

• Develops procedures and standards for assigned departments which support the achievement of service and financial goals

• Follows the assigned annual budget as it relates to labor, payroll and supplies; monitors achievement of budget and takes corrective steps as appropriate

• Inspects rooms, public space and back-of-the house areas continually

• Determines appropriate staffing levels for forecasted business and schedules employees according to business needs and occupancy

• Develops and implements, maintains procedures for providing employees with Radisson required training to include protocols and safety training on an ongoing basis

• Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly

• Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

• Manages operation of (and/or outsourced relationship with) laundry

• Monitors assigned departments with compliance to safety standards

• Coordinates room availability with the Front Office Manager

• Coordinates room maintenance with Director of Engineering

Develops and implements strategies and practices which support employee engagement

• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals

• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel

• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force

• Takes active role in recruitment and selection of qualified candidates

• Communicates performance expectations and provides employees with on-going feedback

• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Communicates and reinforces the vision for customer service to all managers, supervisors and employees

• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork

• Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees

• Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions

• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Minimum three years in a supervisory or management housekeeping position required

• Previous management experience required

• Able to collaborate effectively with other hotel employees and managers to ensure teamwork

• High school diploma or GED required, bachelor degree preferred

• Strong organizational skills, critical thinking skills, problem solver

• Hotel Operating Systems experience

• Must work well in stressful, high pressure situations

• Must be able to accurately follow verbal and written instructions and communicate effectively

• Works well independently or as part of a team

• Strong attention to detail

• Strong mathematical and organizational skills required

• Commitment to exceptional guest service

• Willing to work a flexible schedule including weekends and holidays

• Adheres to the policies and procedures of the hotel

Physical Demands