FIELD OPERATIONS MANAGER (FTE)

MISSION

Manage and control all the activities executed by the Field Services.
Optimize the use of the resources assigned to the different activities in the Field Services and provide the required productivity improvements achieving the committed SLAs.

EXPERIENCE

Experience in coordinating and directing end-user support projects. Experience in planning innovation projects. Application of technological renewal processes in similar projects. Experience in reporting oriented to service-specific information. Prior experience with service management tools. Elaboration of procedures and technical manuals. Knowledge of ITIL.

ABILITIES

Dealing with customers. Transmission of knowledge to the technical team. Project Management and coordination with other suppliers. Management and coordination of work teams. Ability to lead, organize and plan tasks. Leadership capacity of the different technical teams, warehouses, and inventory. Ability to identify risks, deviations, and their possible solutions.

RESPONSABILITIES

Coordinate, control, and manage the Incident and Maintenance Service to ensure our client end user incidents are satisfactorily resolved. Organize Field service area to assign and schedule work to field service resources for incidents resolution. Manage technical escalations with our client Service owner. Coordinate with our client's Service Owner and Communication office to effectively communicate incidents that may impact an extensive user population. Coordinate with the client's Excellence Office to define and implement proactive tasks required seeking incident avoidance. Focus on Top10 incidents in the area. Correct management of any Request Item (RITM) Implement strategies for effecting change, controlling change, and helping people to adapt to change. Management and maintenance of the business processes used to create, manage, disseminate, share, and use the information. Management of creating, using, sharing, and maintaining the knowledge and information of the organization. Create and maintain an environment where people can perform to their best and produce the highest-quality work most efficiently and effectively.

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market. Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.