Job description

TechFlow, Inc is hiring an experienced Field Quality Manager to support checked baggage maintenance at US airports. Reporting into the Director of Field Optimization and Quality, this position promotes quality standards, while actively driving process improvements to increase reliability, decrease overhead, and provide rapid escalation resolution ensuring compliance and integrity. This is a hands-on customer service position working with regionally local customers and subcontractor personnel. Work is primarily home-based with up to 75% travel required.

Responsibilities

• Serves as a liaison between Field Quality Director, TSA management, and airport stakeholders
• Ensure consistent compliance to contract regulations.
• Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.
• Develops and fosters a philosophy of continuous improvement across the region.
• Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.
• Experience managing field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
• Preferred experience involving contract management with multiple subcontractors while meeting specific SLA’s.
• Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.
• Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
• Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
• Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
• Experience collecting, analyzing and organizing data to identify and drive preferred results.
• Drives communication up and down the organization. Builds relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives. Prepare briefings and present complex technical information to technical and non-technical audiences.
• Ability to exhibit clarity, confidence and accuracy when discussing projects and technologies.
• Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress.
• Self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations.
• Must possess strong organizational skills, attention to detail, and excellent writing skills.
• Identify and nurture both cost savings and revenue opportunities.

Requirements

• 5+ years of experience in Field Management, Logistics, or Data Analytics
• Bachelor’s degree in relevant field
• Proficiency with Microsoft Office Suite
• Able to travel up to 75%
• Able to attain Public Trust clearance

Preferred Qualifications

• Experience with TSA airport operations

About TechFlow

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has three principal lines of business: Platform Services, Mission Services, and Digital Services. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

Benefits

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• 401k plan with Roth option.
• Eligibility for an employer match.
• Immediate vesting
• Paid time off
• Holidays – 11 paid holidays per year
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan
• Employee Assistance Program
• Wellness Resources
• Company-paid training and development program
• Voluntary benefits include:
• Life & AD&D Insurance for employee, spouse, and children
• Short-term and long-term disability (per plan guidelines)
• Legal Shield and Identity Theft protection plans
• Pet Insurance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location: On the road

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.