Provides on-site, installation, calibration and repair services for QVI metrology products in North America.

This role is a full-time travel assignment with occasional international travel requirements. Successful

candidates require a combination of in-depth technical knowledge and customer communication skills.

Standard work practices include the following:

1. Receive service dispatch instructions via email or phone identifying the product, the customer, the

issue and the expected timing

2. Make direct contact with the customer to confirm details on location and timing for arrival.

3. Arrange and book travel.

4. Arrive on-site with company-provided and personal tools and commence work.

5. Maintain contact with both QVS headquarters and customer on progress and needs.

6. Complete service call and efficiently complete service reports, logs and expense reports.

Hard Skill Requirements:

1. Strong mechanical & electrical aptitude. Experience in the use of dial indicators, precision levels,

collimators, voltmeters, etc.

2. Strong math skills and knowledge of standard units and unit conversions with ability to think

“small”, (micrometers, micro-inches, micro-radians, arc-seconds, etc.)

3. Able to read an interpret mechanical and electrical drawings, specifications and manuals.

4. Computer and controller experience. Knowledge of control systems and ability to diagnose

complex hardware/software interactions and take appropriate action.

Soft Skill Requirements:

1. Independent and resourceful. Ability to quickly react in a dynamic environment with changing

priorities and at times conflicting requirements from customers and others.

2. Ability to convey technical status in terms customers can understand in an honest, professional

tone in a way that reinforces the customer relationship.

3. Endurance with ability to sustain a full-time assignment “on the road”

4. Detail oriented. As an ISO-accredited organization the quality of the QVS service includes not

only the hands-on work performed, but the detailed documentation generated after the call.

Training and Experience Required:

• Two-year degree in engineering, technology or physics OR equivalent related experience is

required.

• Field service or similar Military experience in calibration, diagnosis and repair of complex

systems.

QVI Employee Benefits:

• Both 401k and Profit-Sharing Retirement Plans
• 5% Annual Contribution, Bonus/Wage Dividend Program
• Excellus Co-Pay and High Deductible Medical Plans, Excellus Dental Plan
• Health Savings and Flexible Spending Accounts
• Lincoln Spectera Vision & Aflac Insurances
• Company Paid Life Insurance, Company Paid LTD Insurance
• Enriched Disability and New York State Disability Insurance
• 10 Paid Holidays
• Schedule- day shift ONLY (Mon-Friday) and so much more!