Job description
Field Service Technician
GVM Inc is currently seeking a Field Service Technician to join their team in Biglerville, PA 17307
** $1000/- Signing bonus after 90 days of employment **
Who we are:
GVM is a family-owned company with deep roots in the agriculture industry. The company originated from Andgrow, in East Berlin, Pennsylvania. Andgrow was a fertilizer dealership, founded in 1975 by Jack Anderson. Shortly after it’s beginning, Jack decided he wanted to be able to offer his employees year-round, full-time employment, so Andgrow began manufacturing foam markers in the ‘off-season’. In 1977, Andgrow became GVM, Inc. and we continued to add to our product lines to be a full-service agricultural retailer and snow equipment manufacturer.
About the role:
Service Technicians are responsible for accurately diagnosing mechanical, electrical, and hydraulic issues, repairing found issues, inspecting both new and used equipment and building a professional and friendly rapport with customers. This position reports to the Shop Manager.
What you'll do:
- Ability to apply practical knowledge to service electrical and hydraulic systems, both in house and in the field.
- Ability to accurately repair mechanics, including machine drive train, frame, suspension, spraying systems, and spreader system.
- Diagnose and program CAN-controlled electrical systems.
- Program, diagnose and troubleshoot controllers and understand their functionality.
- Inspect new and used equipment prior to sale, perform necessary service work based upon thorough inspection.
- Perform preventative maintenance inspections on customers equipment
- Travel, including overnight, may be required.
- Complete proper paperwork in an efficient and timely manner.
- Attend and participate in service training when available.
- Resolve customer’s concerns efficiently and effectively.
- Always promote a positive attitude.
- Maintain a professional appearance and demeanor.
- Exhibit a high level of customer service daily.
- Professionally represents the Company.
- Background in agriculture industry preferred.
- Knowledge of the fertilizer/chemical industry a plus.
Key Performance Metrics:
- Quality
- Customer Satisfaction
- Productivity
- Response Time
Skills and Abilities:
- Skilled in MIG and Arc welding practices and proper oxy-acetylene torch and plasma cutter techniques.
- Must be able to develop a thorough understanding of products sold.
- Excellent people skills, strong drive to succeed and a team player.
- A high energy levels.
- Displays self-discipline.
- Must have a valid driver’s license.
- Responsible for owning/purchasing their own tools
Our ideal candidate:
Education and experience
- High School Diploma or GED
- Mechanically Inclined (1 Year Experience Preferred)
- Good Communication Skills
- Positive attitude
- Self-motivated
- Physical ability to bend, lift, climb, kneel, etc
What We Offer:
- Family medical – employee cost shared
- Paid time off
- Holiday pay
- 401K program with employer match
- Company paid life insurance with option to purchase additional
- Short and long term disability options
To Apply:
Please submit your resume via the "APPLY NOW" button
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