Position: Field Service Technician (Miami, FL)

Reports to: Regional Service Manager-NY

Location: Remote

Division: Customer Service

Base Salary Range: $24.04 to $40.86 (depends on location and experience)

About Lightning

The Lightning team works with forward-thinking fleets to engineer, deliver, and manage full transportation electrification solutions, including vehicles, charging, data analysis, and energy infrastructure.

Lightning eMotors has been providing specialized and sustainable fleet solutions since 2009, deploying complete zero-emission-vehicle (ZEV) solutions for commercial fleets since 2018 – including Class 3 cargo and passenger vans, ambulances, Class 4 and 5 cargo vans and shuttle buses, Class 4 Type A school buses, Class 6 work trucks, Class 7 city buses, and motor coaches. The Lightning eMotors team designs, engineers, customizes, and manufactures zero-emission vehicles to support the wide array of fleet customer needs with a full suite of control software, telematics, analytics, and charging solutions to simplify the buying and ownership experience and maximize uptime and energy efficiency.

Why join Us?

Here at Lightning, we focus on innovation, exceeding expectations, collaboration, integrity in our work, and respect for all.

We are a fast-growing, public company! This enables us to continue scaling our teams and capabilities while also maintaining our leadership within the commercial electric vehicle market. This is your opportunity to be an integral part of the team, working with like-minded professionals who are dedicated not only to making a difference in our world but also transforming the automotive industry.

About our Headquarters

We are headquartered in the heart of beautiful Northern Colorado!

Loveland is located just 45 minutes north of Denver/DIA; 40 minutes from Boulder; 35 minutes from Rocky Mountain National Park/Estes Park; and only 15 minutes from Fort Collins, the home of Colorado State University. Whether you are an art lover, outdoor enthusiast, foodie, wildlife admirer, big-city dreamer, or just want to get away, Loveland is the ideal location; and Lightning eMotors is grateful to be a part of this wonderful city.

Visit us at: www.lightningemotors.com to learn more about our organization!

Position Summary

Our Field Service Technicians are responsible for providing both high-level on-site and remote support to both Lightning eMotors’ customers and service providers. This position resolves technical issues (mechanical, hydraulic, and electronic) timely in order to maintain a high level of customer satisfaction. This position will also serve as a technical resource, assisting customers and service providers with identifying, troubleshooting, and resolving in-field issues.

This position is 100% remote and will be based out of the greater Miami area. This position requires mostly local travel but non-local travel, as assigned, should be expected. We anticipate that our technicians will travel upwards of 60% of their time and travel requirements can be sudden and unexpected. Per our travel policy, Lightning eMotors covers related travel costs for our technicians including flights, hotels, meals, tolls, mileage, and other related items. Additional details will be provided as we progress through our process.

You must have a clean driving record and a valid driver's license to be employed by Lightning eMotors as a Field Service Technician.

As Lightning continues to expand our network of electric fleet vehicles, we will also continue to expand our network of field technicians. This is an on-going search. Applications will be reviewed as they are received, and well-qualified candidates will be contacted!

Responsibilities

• Resolve technical issues as reported or scheduled through customer service calls; collaborate with Engineering and/or other departments to provide effective product support
• Install, commission, troubleshoot, repair, and maintain existing and future Lightning eMotors products
• Create field reports for common and severe vehicle failure modes to inform engineering teams of field corrective action and opportunities for product improvement
• Develop and maintain service information as well as vehicle history using service database and other software tools
• Provide field feedback on diagnostic tools (software and hardware tools) to improve functionality and ease of use
• Work with engineers to identify mechanical and electrical faults, failures, and modifications required on vehicles and systems
• Work toward achieving goals of minimal vehicle downtime, remote diagnostic response times, on-site diagnostic and assistance proficiency
• Provide technical mentorship for local service locations, promoting best practices, safety and efficiency
• Provide on-site training for Lightning eMotors customers (driver and technician training) as needed
• Uphold and foster a positive work environment and a culture of collaboration
• Other duties as assigned

Competencies

• Technically savvy: Mechanical and electrical aptitude and troubleshooting skills. Ability to read drawings, prints, schematics, and diagrams as well as ability to build knowledge and understanding of Lightning’s service documentation, processes, and procedures.
• Customer Service: Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues.
• Professionalism: You should be timely, courteous, and respectful. You should be organized and able to document your work. Be pro-active, self-motivated, and work on a team as well as independently. You should be able to self-manage a work schedule including being able to prioritize jobs as needed.
• Communication: Demonstrated ability to interact respectfully with all colleagues and customers. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others.
• Flexibility: Ability to travel or work longer hours. You should possess creative problem-solving skills, and enjoy thinking “outside the box”.
• Safety focused: You should keep safety in the forefront of your mind, demonstrating safe work practices and complying with safety procedures. You should have a safe driving record and maintain a valid driver’s license.

What we require:

• High school diploma, or equivalent
• Basic knowledge and understanding of tooling used in today’s automotive industry
• 2+ years of automotive experience performing advanced technical diagnosis on modern vehicle systems
• Basic harness and wiring knowledge with ability to troubleshoot using circuit diagrams and workshop manuals
• Clean driving record and valid driver's license

What we prefer:

• Certificate of completion from an accredited automotive technical school (ASE preferred)
• Demonstrated experience with Electric Vehicle maintenance and repair
• Demonstrated experience with medium and/or heavy-duty trucks
• CDL-Class B with a P endorsement

Benefits offered:

Once hired, employees are offered generous benefits package including:

• Medical, Dental, Vision insurance
• Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan)
• 401(k)
• Paid time off (accrued)
• Paid holidays
• Short and Long-term disability
• Life insurance
• Employee assistance program

Equal Employment Opportunity:

Lightning eMotors is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive.

L9L0dT32wO