The Services Team Field Supervisor supervises and oversees the daily activities of the NE field services personnel who perform on-site services including installation, maintenance, and repair work for NSU projects. Responsibilities also include supervision, scheduling, coordination and assignment of work orders and other special projects. This position will ensure that routine and emergency maintenance repairs are effectively performed at all related facilities and is responsible for all aspects of managing field personnel including personnel matters such as work schedules and performance. This is considered a working supervisory role and the candidate is expected to perform duties as well as supervise their completion

DUTIES AND RESPONSIBILITIES:

• Standard Work Schedule: Monday – Friday, 7:00 am – 3:30 pm
• Hours outside of routine schedule as required
• On call for emergency work
• Maintaining and upholding the quality and standards of our organization
• Supervise service technicians as assigned for completion of daily service work orders
• Maintain accurate records of all maintenance and service activities conducted and maintaining a cycle of the same
• Interact with CMMS coordinator/Operations Coordinator to ensure all work orders are closed and properly billed.
• Coordinate all related services work for facilities with the Operations Supervisor and the Lead Operator.
• Ensuring proper working shifts of employees under his/her supervision
• Interact with other departments to ensure the proper functioning of all systems in a facility
• Comply with all safety rules and regulations set by the company and the industry
• Delegate work to subordinates and ensure timely completion of the assignments
• Filing purchase orders and other documentations for the procurement of spare and replacement parts
• Ensuring that all maintenance activities in a facility are appropriately carried out
• Manage projects to contractual requirements by utilizing appropriate resources
• Analyze performance data to eliminate bottlenecks and ensure optimal performance
• Drive continuous improvement in Safety, Quality, Customer Service, and Productivity
• Ensure that every member of the team receives the proper safety training and equipment applicable to their position
• Ensure that “Best Practices” are being consistently applied
• Work to ensure that we are delivering an excellent customer experience and escalate customer concerns as necessary
• Other duties as assigned by Manager

SUPERVISORY RESPONSIBILITIES:

• Directly supervises up to 4 employees within the Service Groups geographic areas.
• Ensures that all direct reports are trained appropriately and following company safety rules and policies.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Work with other plant departments, Engineering, and contractors to coordinate projects
• Manage, evaluate, schedule, and develop the Service Teams staff and ensure adequate staffing at all times
• Provides leadership and directing in response to alarms and abnormal conditions and lead emergency response actions
• Independently evaluates and/or supervises the evaluation of the operation, maintenance and performance of wastewater treatment facilities, processes, systems and equipment
• Participate in the development and compliance of operating policies ensuring compliance to all environmental and safety rules while working in and around contracted facilities.
• Complete reports which document plant status, equipment, during the performance of service work at contracted facilities.
• Collect data on unplanned outages and make recommendations to minimize the probability of similar events
• Manage Department budget, purchasing and inventory controls through company financial systems, including but not limited to monthly, quarterly and annual project review and improvement recommendations.
• Responsible for purchasing/ordering of materials and supplies to operate facilities efficiently
• Maintain maintenance documents and records
• Work weekends, holidays, and be on-call on a rotating basis/schedule as needed
• Respond to emergencies, work additional hours to complete required tasks as/and when needed
• Proficient in the operation and use of various hand and power tools
• Carries out other duties as assigned

QUALIFICATIONS:

• A minimum of 18 years of age
• Valid driver’s license
• Able to speak, read and write English
• This position requires risk analysis, critical thinking, and the ability to provide solutions to the benefit of the company, clients and projects
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Excellent customer service skills
• Operationally focused; detailed oriented but able to grasp big picture.
• Excellent people skills, able to manage a Team as well as, motivate and discipline if necessary.
• Must possess a strong work ethic and be able to lead by example
• Service industry experience
• Strong Customer Service Skills
• Ability to multitask
• Basic math skills
• Ability to perform well with time-sensitive tasks
• Organizational skills, meticulous follow-up skills
• Ability to work under pressure, multitask and deliver results
• Must be an assertive self-starter
• Computer skills required:
  • Proficient with Microsoft Office
  • Familiar with LogCheck and Eworkorders or similar data collection and CMMS programs

COMPETENCIES:

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds
• Frequently exposed to wet and/or humid conditions (non-weather)
• Frequently work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequently exposed to outside weather conditions
• Occasionally exposed to extreme heat or cold (non-weather)
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials
• Occasionally exposed to loud noise (examples: metal can manufacturing, large earth-moving equipment)
• Occasionally exposed to very loud noise (example: jack hammer work)

EQUIPMENT:

• Company-issued pickup truck or van
• Welder and Oxy-acetylene torches once evaluated for competency
• Various hand and power tools
• Confined Space related safety equipment
• Electrical diagnostic equipment
• Computer and/or tablet and other office productivity machinery, such as a copy machine, scanner, and computer printer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Natural Systems Utilities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NSU complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.