Job description

Field Technical Support Rep

Duties:

• Clear paper jams
• Manage supplies inventory at customer location
• Manage and resolve customer service tickets, as assigned
• Assist Customer with an overview of the Device functionality;
• Coordinate with Client regarding Device and Client Branded Software Support Service calls;
• Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource;
• Assist in the collection of usage pages for Devices when required;
• Provide initial troubleshooting for Device problems or perform spare Device replacements;
• Perform maintenance on Devices as directed by the appropriate Delivery Management Service resource;
• Provide end-user training as needed
• Utilize web-based software to manage the Fleet which may include proactive monitoring through Web Jetadmin, updating site maps provided after the Discovery and Design Assessment Service and initiating Device related trouble tickets into the Customer supplied ticketing system;
• Track usage/activities at the Customer Site(s);
• Ensure that device network and contact information is updated in the Client system
• Manage utilization of On-Site spare Device inventory when required under the applicable SSOW;
• Coordinate with third party supplier(s) to obtain status for third party supplier(s) provided equipment.

Other duties, as specified by the Client Client Manager

Job Type: Contract

Salary: $18.00 - $22.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wheat Ridge, CO 80033: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 908-636-7778

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