Job description

Req#: 7495BR

Financial Customer Service Representative

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Support Representatives to support high-volume inbound customer service projects for our industry-leading financial services clients.*

After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email ending with hirevue for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: Must reside within 60 miles of our Ft. Smith location. This is an onsite position and you will be working at our center located at 4600 Towson Ave.

Qualifications:

• You are 18+ years of age

• You have a high school diploma or GED

• You can pass a criminal background check

• You are eager to advance your career with a reliable company

• You work well with a team or independently

Core Responsibilities:

• Handle inbound service calls and provide accurate account and product information

• Understand and strive to meet or exceed metrics while providing excellent customer service

• Drive customer satisfaction through voice, chat, and/or email communications

• Multitask and navigate through multiple systems

• Read client legal disclosures verbatim

Work with Us and You'll Enjoy:

• Hands-on, 100% paid training

• Tuition assistance

• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

About Sitel:

SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build strong customer relationships by creating meaningful connections that boost brand value.  Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees– working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.