Job description

The Financial Service Representative (FSR) is responsible for answering and handling inbound / outbound calls. The FSR is held accountable for answering concerns and questions while providing excellent customer service. This representative is responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. They ensure that customers receive excellent customer-focused telephone service and support with monthly billing concerns and products, or services offered by the specific client.

• Assist customers with a wide variety of questions via information accessed through the computer
• Review employee accounts and answer questions based upon established policies and procedures
• Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training
• Possess the ability to troubleshoot complex issues with little guidance
• Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers.
• Possess the ability to work under pressure in a call center environment
• Possess exceptional conversational and problem-solving skills
• Ability to multitask
• Possess the ability to decipher and articulate the customer’s perspective so that the customer’s needs and concerns are accurately and empathetically addressed
• Excellent interpersonal and telephone communication skills
• Perform additional tasks as directed

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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