Job description

Greater Philadelphia YMCA Employment Opportunity!

We are looking for a driven Fitness Director to join our high caliber team at Greater Philadelphia YMCA in Boyertown, PA.

Growing your career as a Full Time Fitness Director is an incredible opportunity to develop exceptional skills.

If you are strong in teamwork, decision-making and have the right mindset for the job, then apply for the position of Fitness Director at Greater Philadelphia YMCA today!

POSITION PURPOSE
The Fitness Team Leader position is a high-profile leadership position that is responsible for helping the Executive Leader with the overall direction, coordination, operation, and success of the Department. The Team Leader will ensure the Department meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, new membership growth, in-Branch business performance, and member participation.

The Fitness Team Leader will provide daily support to a team of 50+ team members and offer ongoing leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding Department Team Members accountable to collective Greater Philadelphia YMCA expectations. The Fitness Team Leader will also act as a Branch ambassador to provide each member with a great experience.

LEADERSHIP EXPECTATIONS FOR ALL TEAM LEADERS

• Understand overall branch goals, plan, and execute daily/weekly workload to deliver on department goals, membership goals and member engagement
• Champion a culture where teams love to work, and members love to visit; recognize member-centered behaviors and reward outstanding performance
• Meet or Exceed revenue and program enrollment goals
• Collaborate with leaders to build teams that are committed to continuous learning through ongoing observations and reinforcement of member-centric and enrollment growth behaviors
• Support the leadership team's capabilities in developing their teams based on career aspirations, individual skills and experiences and provide growth opportunities to retain talent
• Support the development of leaders and help your peers be champions of a member-centric culture
• Lead an open-door culture where team members feel heard, and issues are quickly resolved
• Effectively plan and manage team operational and cyclical programs to maximize team member engagement and minimize business disruption
• Creates and sustains an environment that values all people for their unique talents. Takes an active role in promoting and leveraging practices that support diversity, inclusion, global engagement, and cultural competence.
• Establish clear goals and expectations and hold team members accountable to expectations
• Provide service and a member experience that meets the needs of the member.
• Lead team onboarding and learning.
• Close knowledge and skill gaps through training and experiences.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends).
• Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable to work in the same way
• All other duties based on business needs

ESSENTIAL FUNCTIONS

• Own your department’s overall business to drive efficiency and grow members served (sales).
• Provide member services in personal training, small group training, and wellness evaluations.
• Directly delivers as well as leads teams that also deliver the following:
• Develops safe, professional, and comprehensive member fitness programs that drive member goal achievement and retention
• Monitors and instructs members during informal floor observations and formal personal training sessions on the safe and effective use of cardiovascular, flexibility and strength training equipment
• Reads, watches, and engages in all required training's associated with the role
• Conducts fitness consultations for new members including pre-participation consults, goal questionnaire, and goal setting to assess and recommend personal training and other fitness programs
• Provides fitness floor assistance to all members to ensure safety, provide education, and motivate members
• Fulfills member service requirements such as fitness assessments and equipment operations, service desk duties and fitness equipment cleaning
• Promotes and sells personal training programs and services
• Completes all administrative requirements associated with each client’s fitness plan
• Remains current on certifications and new trends in the industry
• Ensures all members feel competent, confident, and connected by providing superior customer service through complimentary and based services/programming
• Documents all aspects of client programming
• Remains current on credentials and continuing education to advance throughout the levels program

ROLE SPECIFIC REQUIREMENTS

• Bachelor's degree in recreation, exercise science, human services, or equivalent experience
• Experience as a supervisor and staff development is strongly preferred
• Current Personal Training certification preferred, or acquired within 90 days of employment
• Scout talent, interviews and trains new instructors and personal trainers (assisting with their certification process, new procedures, policies, programs and services.
• Provides feedback and tools to help team members improve their skill sets, with follow-up
• Optimizes effectiveness of cross functional teams
• Identifies and reinforces common goals that build commitment and teamwork across functions and divisions
• Develops positive relationships with members and team members while building communities
• Performance manages team members with timely and clean discussions regarding developmental opportunities and strengths
• Optimizes schedule operations while driving business and member experience
• Keep abreast and understand the related industry current market situations
• Communicates plans and activities in a manner that supports strategies for team member involvement
• Manages a budget and delivers on target participation expectations
• Teaches classes as needed

PHYSICAL REQUIREMENTS
Ability to express or exchange ideas by means of spoken word to impart oral information and to convey detailed, spoken instructions to staff, members, children, and volunteers accurately, quickly, and loudly. Ability to perceive the nature of sounds by ear; ability to lift and carry 50-75 pounds; ability to maintain body equilibrium to prevent falling. Ability to move about on foot quickly; ability to stoop, kneel, crouch and crawl. Ability to sit or stand for long periods of time. Ability to judge distances and spatial relationships so as to see objects where they actually are and clearly see at 20 inches or less and 20 feet or more.

ENVIRONMENTAL CONDITIONS
Exposure to high levels of noise and various environmental conditions.

Acquire and maintain the following certifications:

• CPR/AED/O2/First Aid obtained through the American Red Cross (valid 2 years)
• Requisite OSHA online trainings (valid 1 year unless otherwise noted)
• Mandated Reporter Training (valid 5 years)
• Additional training and development specific to your role as reference in onboarding packet.

OUR CULTURE
At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission

OUR MISSION
CONNECTING PEOPLE TO HEALTHIER LIVES

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.

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