Job description
Who We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
As a Fixed Operations Specialist, your essential job functions will include the following:
Operational Management
- Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
- Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.
- Quickly build relationships at all levels of the dealership in order to implement change.
- Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
- Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities.
- Participate in regional meetings.
- Leverage Carline Specialists and other centralized resources, as needed.
- Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.
- Manage all activity tracking and account information in Salesforce.
- Communicate to management as needed on dealership activity challenges.
- Submit timely update reports, itineraries, and expense reports to management as required.
Operational Execution
- Complete service lane assessments at the dealership.
- Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).
- Understand and interpret dealer data in order to identify opportunities and determine action.
- Develop product screen recommendation and determine implementation strategy to meet business objectives.
- Work with dealership to establish retail pricing strategies to meet business objectives.
- Understand Dealer compensation plans and effect on offering and selling of tires and MC products.
- Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
- Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items.
- Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance.
- Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
- Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills.
Other Duties as Assigned
Position Requirements
- Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree
- Minimum 5 years of experience in dealership or automotive service operations
- Project management experience preferred
- Excellent communication and facilitation skills, and attention to detail
- Ability to work in a faced paced environment
- Proficiency at intermediate level with all Microsoft Office products required
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
Competencies Required
- Communication
- Critical Thinking
- Developing Program Champions
- Diagnostic Skills
- Driving Change
- Industry/Product Knowledge
- Initiative
- Influence
- Operational Excellence
- Trusted Advisor
Physical Requirements
- Standing for long periods of time
- Frequent bending, crouching, and twisting
- Lifting at least 35 pounds
- Travel required – approximately 80%
Drug Policy
- Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
- There will be random drug testing. Please refer to the employee handbook for further details.
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution).
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
- ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.
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