Job description
Now Hiring Experienced FOH/Service Manager for California Dreaming Charleston.
Experienced FOH/Service Manager 52-55 hour work week avg.
The secret to our success is our people. Our teams are made up of amazing individuals who are approachable, fun, authentic, And humble; who have an absolute passion for making guests for life. No role is too big or too small our attitude is we before me, collaboration is inspiring , and success comes when we achieve as a team. While no one on the team is quite, like the other, its our common values that keep us united. We are an equal opportunity and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Experienced FOH/Service Manager 52-55 hour work week avg.
The secret to our success is our people. Our teams are made up of amazing individuals who are approachable, fun, authentic, And humble; who have an absolute passion for making guests for life. No role is too big or too small our attitude is we before me, collaboration is inspiring , and success comes when we achieve as a team. While no one on the team is quite, like the other, its our common values that keep us united. We are an equal opportunity and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Our Managers are responsible for creating "Guest for Life" experiences while achieving outstanding financial results. You are responsible for developing your managers and hourly employees into A players. You will be expected to execute to our standards and systems. Leaders will defend and champion our principles, values, vision, and culture. The position is responsible for the various tasks involved in the overall operation of the store, including maximizing sales/profitability by developing staff and controlling expenses.
You are responsible for:
- Pursuing the highest standards, require solid product knowledge from your staff and yourself.
- Recruits, trains, develops and communicates with all staff as well as assesses performance on a quarterly basis.
- Be a student of Hospitality and the standards of CentraArchy.
- Promote accountability and the principle of responsibility.
- Set the speed and execution of shifts.
- Create an energized and organized environment.
- Fosters a sense of ownership and engagement through various levels of our group.
- Strives for perfection with guest service standards.
- Provides leadership for employee relations through effective communications, coaching, training and development.
- Plans and assigns daily goals, tasks and assignments.
- Ensures proper completion through follow up.
- Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
- Tracks and monitors all employee financial activity including but not limited to comps, voids, transfers, cash transactions, etc.
- Maintains adherence to all companies, policies and procedures.
- Manages all office tasks, including receiving, inventory and payroll.
Essential Skills:
- Diligent and straightforward communication skills. You are receptive to feedback from above and below your position on the organizational chart.
- You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- You can effectively delegate work to achieve business objectives and develop team members skills.
- You believe that leading by example, a strong work ethic, confidence and integrity, are key characteristics of sound leadership.
- Can foster a sense of team through effective pre shifts and manager meetings.
- Can see and articulate the future of the company.
Recruiting & Hiring:
- Maintain appropriate staffing levels and remain abreast of any changes which may impact staffing needs.
- Recruit and hire quality employees.
- Ability to make judgement calls quickly and with maturity on bad hires.
- Responsible for ensuring all employees’ personnel files are completed at time of hire to include; application, interview evaluation, reference check, employee data sheet, federal and state tax forms etc.
Training:
- Implement company systems as well as train staff in service and guest relations.
- Work with the Operating Partner and Director of Operations to provide on-going training and understanding of menu items and preparation to service staff.
- Provide consistent and frequent feedback to staff.
- Teach and coach staff on a consistent basis.
- Holds hourly and management team accountable.
- Fosters an environment of continuous learning with consistent information and testing.
- Confronts incompetence in a timely manner.
- Follows up on feedback with confirmation of change in behavior.
Competencies:
- Problem Solving/Analysis.
- Leadership.
- Teamwork Development.
- Guest Focus.
- Time Management.
- Communication Proficiency.
- Technical Capacity.
Requirements:
- Prior previous restaurant experience required.
- Prefer a minimum of three years (or greater) of experience managing in full service dining establishments.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Be able to safely lift up to 20-25 pounds.
- Be able to communicate clearly & effectively in the predominant language(s) of our guests, managers, kitchen and dining room personnel.
- Sound knowledge and execution of cost controls.
- Ability to read and Profit and Loss statement and identify problem areas that need focus and attention.
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