Job description

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality.

The Food and Beverage Manager, along with their support of the F&B Director, must want to be at the heart of this experience and further, have a passion for the product, service and the warmth of genuine hospitality that governs and permeates all actions, program, hiring and training efforts. Meadowood’s Food and Beverage Manager is a leader who gives the most competent Food and Beverage staff members the sense that they have room to grow yet simultaneously coaches and encourages those with promise who are only just beginning a career.

The Food and Beverage Manager is responsible for directing, implementing, and maintaining a service and management philosophy which serves as a guide to respective staff. Areas of responsibilities include all F&B staff and venues including The Pool Terrace Café, the new “Forum”, Private Dining, Banquets, Staff Cafeteria, and associated storerooms, kitchens, administrative offices, both on and off property.

Major Responsibilities & Work Activities

Guest Satisfaction

• Ensure guest satisfaction through continual monitoring and maintaining highest level of service, wine & cuisine offerings across all venues of the F&B division.
• Correspond directly with guests having negative experiences with division.
• Ensure individualized attention to all guests by keeping current of daily house counts, arrivals/departures, VIPs and in-house group activities, locations and times.

Financial

• Help the F&B Director oversee the development of annual F&B budget including average checks and cover counts by outlet and meal period, labor by department, cost of sale, percentages and other related expenses.
• Help oversee all aspects of the division’s financial standing on a month-to-date, year-to-date standing.
• Review monthly financial information explaining variances between P&L, budget and historical performance.
• Review F&B sales daily, resolving discrepancies with Accounting.
• Maintain labor and associated costs within budgeted parameters.
• Manage payroll through strict review of staff schedules on a weekly basis to ensure that they are in accordance with anticipated business demands.

Staff Management & Development

• Foster and promote a cooperative working climate, maximizing productivity and staff morale.
• With the F&B Director, help oversee hiring of F&B staff, interviewing all candidates being considered for hire to ensure cultural and experiential fit into division.
• Ascertain position specific training needs of F&B staff and implement training as appropriate.
• Develop and implement cross-training such that staff are knowledgeable, experienced and interchangeable across F&B venues.
• Develop and implement incentive programs that motivate managers to perform at an exceptional level prioritize, organize and delegate work assignments for direct reports, following up as appropriate to achieve desired results.
• Manage performance of direct reports with consistent coaching, training and performance reviews.
• Implement professional development plans for F&B staff.
• With the F&B Director, handle disciplinary situations and counsel staff members according to Meadowood standards as established through Human Resources.

Personal Characteristics Required

• Strong leadership skills
• Thorough, detail oriented, organized, and pro-active
• Independent thinker and doer
• Strong sense of style and taste
• Strong, intuitive ability to deliver exceptional customer service
• Team player
• Strong values and integrity
• Proven work ethic in pursuit of excellence
• Professional and positive attitude

Experience/Knowledge Required

• Minimum of ten years experience in Food and Beverage management
• Two years experience as a Food and Beverage Manager.
• Food service experience, front and back of house.
• Knowledge of various food service styles (i.e., French service, Russian service, butler style service).
• Strong knowledge of wines, with focus on Napa Valley and California wineries
• Familiarity with food, beverage and labor cost controls
• Working knowledge of local, state and federal liquor regulations.
• Working knowledge of State of California Wage and Hour laws.
• Working knowledge of Forbes Travel Guide and their standards.

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Weekend availability

Work Location: One location

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