Job description

Morrison Healthcare Job Description

Position

Title:

Patient

Ambassador

Department:

Food & Nutrition Services (FANS)

Reports To:

Unit Director/PEM

FLSA Status:

Non-Exempt

Schedule:

(XXXXXX)

Date: 1/20/2020

Position Summary:

The Patient Ambassador serves as the primary representative of Morrison Healthcare’s Patient Experience Team for his/her respective unit. He/she is primarily responsible for successfully completing all assigned patient interviews, new admission visits, and other duties to support the program as needed.

Essential Duties and Responsibilities:

Customer Relations (80%)

• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required patient surveys and responds to unsatisfied patients in a timely and effective manner.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Promotes client awareness of the Positive Impressions Program.
• Assist in customizing programs to meet each account's unique needs as required.
• Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.

People Management (10%)

• Assist in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Shadows and documents associate compliance and knowledge of Positive Impressions Program.
• Responsible for compliance with all human resource policies and procedures by all employees within the account.

Administration & Support (10%)

• Evaluate programs, its alignment with goals and report to operational teams as necessary.
• Assist with on-site reporting and communication.
• Compose patient satisfaction reports as needed to management.
• Report on success/failure of practice(s) tested in regional “patient experience labs”. If deemed successful, assist in the standardization of the practice.
• Complete food services tasks when requested by customer or patients.
• When faced with food services issues that do not meet standards, ensures tasks are followed up on and completed within reasonable time frame.

Education, Training and Experience:

Required

• High School Diploma, GED preferred or equivalent combination of education and experience.

Preferred

• Bachelor’s Degree or equivalent combination of education and experience.

Particular Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively in written format and oral presentations
• Ability to multi-tasks and establish priorities
• Ability to maintain organization in a changing environment
• Exhibits initiative, responsibility, flexibility and leadership
• Possess a thorough knowledge of contract administration and office procedures
• Ability to use working knowledge of working environment to meet established goals and objectives
• Fiscal and budgetary skills

Working Conditions:

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes or airborne particles, and vibration. The noise level in the work environment is usually very loud.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.

Associate Signature Date

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Medical specialties:

• Hospice & Palliative Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Must BE COVID VACCINATED

Ability to commute/relocate:

• New Orleans, LA 70121: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• MUST BE COVID VACCINATED TO WORK IN HOSPITAL

Education:

• High school or equivalent (Required)

Experience:

• EXCELLENT CUSTOMER SERVICE: 1 year (Required)
• PATIENT ENGAGING: 1 year (Required)

Work Location: One location

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