Job description

Job Title: Food & Beverage Supervisor

Venue: CURE Insurance Arena

Company: Spectra

Department: Vending (Supervisors)

Reports To: General Manager

Supervises People (Y or N): Y

Exempt or Non-exempt: Non-Exempt

Number of Direct Reports:

Job Summary:

The F&B Supervisor is responsible for overseeing the serving of guests in the venue concession stand areas, suites concession and premium areas, and catering functions. The F&B Supervisor must be personable and able to work in an ever- changing fast-paced environment. The F&B Supervisor will assist the General Manager with projects including training, inventory and special events.

The F&B Supervisor is responsible for the effective management and running of concessions, catering, and suites operations within a specified geographical area. The F&B Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.

The F&B Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/

Essential Job Functions (including to but not limited to):

· Responsible for overseeing the serving of meals to guests or directing guests to the fry/cook line.

· Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.

· Responsible for ensuring tableware and linens replaced as necessary.

· Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.

· Supervises the setup of concessions functions including linens, paper products, frozen meats/fried items for sale .

· Maintains sanitation, health and safety standards in work areas.

· Must show demonstrated ability to meet the company standard for excellent attendance.

· Assures that the location equipment is operable and clean prior to start of event.

· Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals

· Enforces all Ovations policies and procedures.

· Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.

· Assists Management team with projects including training, inventory and special events.

· All other duties as assigned by the managers and supervisors.

• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Manage and run all venue concessions operations. Duties include staff scheduling, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Provide direction and oversight to Concessions Leads, Cooks, and Cashiers.
• Ensure that all Spectra and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM immediately.
• Must show demonstrated ability to meet the company standard for excellent attendance.

Qualifications:

· Ability to supervise the work of others.

• Ability to work well in a team-oriented, fast-paced, event-driven environment.

· Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.

· Ability to speak, read and write in English.

· Ability to work well in a team-oriented, fast-paced, event-driven environment.

· Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.

· Ability to handle cash accurately and responsibly.

· Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.

Education, Qualifications and Experience:

· At Least 1-2 years’ experience working in a supervisory capacity in a fast-paced restaurant or cocnession, catering, suites environment or applicable Education.

· Experience in basic food handling, sanitation, and customer service is preferred.

· High School Diploma or equivalent.

Physical Requirements:

Seeing – 75-100%
Hearing – 75-100%
Standing/Walking/Mobility: 75-100%
Climbing/Stooping/Kneeling: 50-74%
Lifting/Pulling/Pushing: 50-74%
Grasping/Feeling: 75-100%

Note: The statement herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This job description is subject to change.

Job Type: Part-time

Pay: $13.00 - $20.00 per hour

Benefits:

• 401(k)

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Food handling: 1 year (Preferred)
• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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