Position Summary
Assists server in providing an exceptional dining experience for resort guests through “Best in Class” customer service.

Essential Duties and Responsibilities

• Follow Desert Willow’s Sequence of Service and Standards as outlined in the F&B Handbook.
• Follow all policies and procedures of Desert Willow Golf Resort
• Serve food to the tables in an organized manner
• Verify orders are properly plated and meets Desert Willows standards
• Perform table maintenance as needed.
• Keep tables, dining room and expediting area clean and tidy.
• Advises management of any complaints as soon as they occur.
• Performs side work, clean-up and closing duties as assigned
• Attend meetings as requested
• Assist guests with their needs as they arise
• Assist team members as needed
• Communicate and work well with team members to achieve customer satisfaction
• Must have professional appearance and attitude at all times.
• Perform other duties as appropriate.

Qualifications

• High school preferred
• One year restaurant experience preferred
• Demonstrated quality interpersonal communication skills
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends
• Positive attitude, professional manner and appearance in all situations

Supervises
None

Classification
Part-time or Full-time, Seasonal or Non-Seasonal, Hourly, Non-Exempt

Working Conditions
Work hours may include days and evenings on weekdays and weekends. Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio, pool, and on-course service. Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis. May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.

Physical Requirements
Must have the ability to:

• Read and write (English)
• Communicate verbally with staff members and/or customers
• Follow verbal and written instructions
• Visually inspect all work areas
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 50 lbs occasionally, 30 lbs frequently, and 20 lbs constantly

KemperSports Management is an Equal Opportunity Employer
* All employees must complete the KemperSports True Service training