Job description

Job: Customer Service Representative – Part Time

Job Description Customer Service Representatives provide customer service and clerical support for the stores. They assist guests in resolving their questions, concerns and issues on purchases. Work Schedule is 20 to 25 hours per week and includes Days, Evenings and Weekends.

Responsibilities:

• Assist guests telephoning or coming in to the store in resolving their questions, concerns and issues on purchases.
• Answer incoming telephone calls; direct callers to the appropriate person.
• Process guest invoices and payments on purchases
• Balance cash drawer daily at the end of shift.
• Contact guests regarding: merchandise availability, scheduling delivery or customer pick-up

Requirements:

A minimum of one (1) year of customer service or related retail sales experience.

Skills & Abilities:

• Ability to effectively communicate verbally and in writing
• Strong customer orientation with excellent interpersonal communication skills & good listening skills
• Exhibits a calm and professional demeanor in resolving difficult situations with guests
• Demonstrated ability to handle multiple tasks simultaneously
• Flexibility to work evenings and weekends

Benefits

• Competitive Pay with review after 90 days
• Retirement Plan
• Generous employee discounts
• Paid Time Off
• Year End Profit Sharing Bonus
• Bonus pay for weekend shifts.

Veterans are encouraged to apply.

Big Sandy Superstore Mishawaka is a locally owned by Eslinger Home Furnishings an affiliate of Big Sandy Superstore located in Franklin Furnace Ohio.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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