Job description

We are looking for kind, friendly, energetic and positive people who are interested in delivering the caring and welcoming experience our guests deserve! The Guest Services Representative is the first face a guest sees as they walk in our door. The most important skills for a Guest Services Representative to have are a friendly smile to give guests a warm greeting; and excellent Guest Service skills to deliver the highest level of Guest Service possible. At the DoubleTree by Hilton St. Paul East, we provide the special comforts and acts of kindness that make travelers feel human again. If you want to be part of a fun, welcoming team, and can go above and beyond for our guests-- providing those acts of kindness to everyone that walks in the door-- this may be the job for you!

Requirements

- Experience in Guest Services/Customer Service, with a strong knowledge of Service Recovery

- Exceptional interpersonal skills to enhance the service standards throughout the operation

- Excellent communication, guest service and time management skills

- Listen to guest’s complaints or concerns and resolve their issue in a timely manner

- Able to organize, plan ahead and manage workload

- A team player and a self-starter, yet able to work independently within our standards

- Ability to work effectively in an innovative, fast-paced and multi-tasked environment

- Excellent computer skills, specifically Microsoft Office and use of the internet

- Always greet guests with a smile in a friendly professional manner

- Engage each guest as a unique individual and listen attentively to their requests

- Perform accurate check-ins and check-outs of guests daily

- Answer the telephone in a timely and professional manner

- Make reservations over the phone and in person

- Run daily reports to check reservations for accuracy and identify any special requests

- Responsible for a cash float throughout your shift and ensuring you balance at the end of your shift

- Anticipate and address guest’s service needs

- Promote a safe working environment

- Ability to drive the Hotel Shuttle safely and lawfully

****MUST HAVE DRIVER'S LICENSE***

*Must be able to work weekends,and Holidays Shifts from 7a-3p and 3p-11p.

Hours Vary- Based on availability.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Work Location: One location

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