Job description

Looking for a job and have Hilton OnQ certification then we have a job for you.

Essential functions for the Front Desk position include, but are not limited to:

• Answer the phone and operate the telephone switchboard
• Greet and welcome all guests in a professional and hospitable manner
• Interact with guests in a respectful, cheerful, and polite manner to effectively service their needs
• Establish working knowledge of all rates, packages, and booking restrictions
• Issue room keys and help guest get luggage to their rooms
• Review accounts and charges with guests during the check out process
• Make and confirm reservations over the phone and those submitted online
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained
• Make special deliveries to guest rooms
• Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation
• Ability to stand for 8 hrs length of time
• Ability to lift 30 lbs.
• Ability to bend frequently during a shift
• Ability to read, write, understand and speak English, bilingual a plus
• Intermediate or above computer skills.

Hilton experience is a plus

This position will work weekends, and holidays

***Part time position ***Full time position will be considered***

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
Hilton has COVID precautions in place for employees and guests.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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