Job description

• Greet, register, and assign rooms to guests

• Issue room key and escort instructions to Bellhop

• Date stamp, sort, and rack incoming mail and messages

• Transmit and receive telephone messages

• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions

• Keep records of room availability and guests' accounts

• Compute bills, collect payments, and make changes for guests

• Make and confirm reservations

• Post charges such as room, food, liquor, or telephone, to ledger

• Make restaurant, transportation, or entertainment reservation, and arranges for tours

• Assist guests with deposit of guests' valuables in hotel safe or safe deposit box

• Nightly bucket checks

• Able to listen and find solutions to guests problems

• To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:

• Integrity

• Passion

• Work Ethic

Job Type: Full-time

Salary: From $16.00 per hour

Schedule:

• Holidays
• Weekend availability

Ability to commute/relocate:

• Gatlinburg, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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