Job description

The brand new Tru by Hilton Baton Rouge I-10 East is currently hiring for a Front Desk Agent.

The front desk agent position is the face of the hotel. They are the main point of contact for all of our valued guests, are typically both the first and last person the guests see during their stay, and are responsible for providing exemplary service in all guest interactions, whether in person or over the phone. The position requires being on your feet for eight hours or more at a time, being able to multitask and think critically, an ability to empathize with guests when presented with a problem as well as being able to take ownership of that problem and provide a memorable resolution to the satisfaction of our guests. Effective and consistent verbal and written communication is an absolute must for this position, as well as the ability to take initiative and understand the importance of the role the position plays in the success of the hotel.

The position requires answering incoming calls on the hotel phone line using proper phone etiquette, managing guest reservations, checking in or checking out guests and providing information about the hotel and local area, maintaining the cleanliness of the front desk and lobby area, proper cash handling, proper key control, and other special projects assigned by the supervisor.

Applicants should be energetic, friendly, dedicated, honest, reliable, and possess a true spirit to serve. The hotel is in the final stages of construction, so the pre-opening process will be significantly different than your average front desk position, but this is certainly a wonderful opportunity for those with a passion for hospitality to obtain valuable pre-opening experience for their future resume.

Previous Hilton/OnQ PMS experience is preferred, and a minimum of one year previous hotel front desk experience is also preferred. Applicants who already have their Louisiana Responsible Alcohol Server permit a huge plus.

Job Type: Full-time

Pay: From $11.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

COVID-19 considerations:
Masks and gloves are provided, and CDC approved disinfectants are provided. Social distancing measures are in place.

Experience:

• Hotel Front Desk: 1 year (Preferred)
• OnQ PMS: 1 year (Preferred)

Work Location: In person

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