Job description

Hampton Inn and Suites by Hilton Dallas/Plano East has an exciting opportunity for Front Desk Agents to join our team representing this beautiful extended stay hotel! We are hiring for FULL-TIME positions with flexible hours. Hampton Inn and Suites by Hilton Dallas/Plano East is a Magnolia Lodging owned and managed hotel.

Magnolia Lodging, an award-winning hospitality management group, provides great benefits with group insurance, 401K, and competitive compensation. We currently have eight hotels in our portfolio in the greater Dallas area and one in Houston. Our team members are our best asset and we strive to provide an excellent team-oriented working environment, opportunities for professional growth, and advancement within the company.

We are looking for friendly, energetic, sales minded people who adapt well to a variety of circumstances and willingly engage with people they have never met. The person must have a hospitable and welcoming personality at all times and be eager to serve in order to exceed the needs and expectations of our guests.

• Full-time position
• Evening and Weekend availability is a must
• Opportunities for advancement
• Prior Hilton Experience preferred

As a Front Desk Agent, you will be in charge of taking reservations, greeting and registering guests, providing outstanding guest service during your guest’s stay, and settling the guest’s account upon completion of their stay.

Detailed Job Responsibilities:

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• Ensures common area/lobby is clean.

Detailed Job Requirements:

• Requires the ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
• Skill in the use of personal computers and related software applications
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

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