Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Hotel Front Desk Agent Responsibilities

• Other Duties may arise from time to time
• Check in customers using computer programs and equipment and provide guests with directions to their room
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible

Skills

• Computer knowledge: Basic knowledge of computers is required as a Front Desk Agent. Hotel agents will often use computers to check in guests, create invoices and manage online bookings.
• Communication: Strong verbal and nonverbal communication skills are important as a Front Desk Agent. Hotel Agents will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest's satisfaction or dissatisfaction with their stay
• Customer service: Customer service skills are a requirement as a Front Desk Agent. Front Desk Agents will work with guests when checking in, checking out and when guests request information from the front desk.
• Problem-solving: Guests will often come to Front Desk Agent with problems. The ability to identify and overcome a problem can be useful for this role.

Job Type: Part-time

Pay: From $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Mahwah, NJ: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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