Job description

As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.

Your specific duties in this role will include :

• Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions

• Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate

• Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank

• Posting charges to guest room and House accounts using the computer

• Closing guest accounts at time of check out, and ascertaining guest satisfaction

• Responding to, and addressing guest complaints and concerns

• Performing additional duties as assigned by the supervisor

We are looking for a warm and outgoing Hotel Front Desk Associate with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

• High school diploma or GED

• Prior hospitality experience, preferred

• Sufficient calculator skills to prepare moderately complex mathematical calculations without error

• Ability to access and accurately input information using a moderately complex computer

• Ability to maintain a professional appearance and demeanor

• Strong English language skills

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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