Job description

Job Description

Hampton Inn by Hilton in Dalton, GA is searching for a friendly, guest service focused, reliable, team member to join our team as a Front Desk Associate (2pm – 10pm)

Candidates must be able to:

• Work the days and hours scheduled. (Every Sat. & Sun. Required)
• Be reliable and on time for work
• Provide friendly, professional service to all guests
• Sell room reservations for guests by phone and in person
• Answer hotel telephones courteously and efficiently
• Assist guests with check in and check out processes
• Help guests with issues in a friendly and efficient manner while maintaining a positive attitude
• Provide information to guests concerning the hotel, services and local area
• Process guest billing/accounting correctly & efficiently
• Anticipate guest needs and taking every opportunity to exceed guest expectations
• Complete all front desk accounting processes with a high degree of accuracy
• Reconcile any payment transactional discrepancies that occurred on your shift
• Stock all required guest supplies and Hilton Honors snack and beverage items
• Prepare coffee, bake cookies and display in lobby for guests
• Maintain an adequate supply of guest items to meet any guest requests or needs
• Follow all Hampton by Hilton operational and safety policies and procedures
• Be committed to delivering the100% Hampton Guarantee

Job Requirements:

• Must be able and willing to work weekends (Sat., Sun.) without exception
• Understand we are a 24/7, 365 day a year business. Therefore, all associates must be able and willing to work on holidays as scheduled (Thanksgiving, Christmas, New Year’s Day)
• Maintain a positive, friendly, helpful attitude with all guests and your fellow team members at all times.
• Ability to remain calm in stressful situations and go above and beyond to assist guests
• Ability to learn quickly and work in fast paced work position with constant guest interaction
• Anticipate guests needs and provide an experience that exceeds guests’ expectations
• Must possess basic computer skills, i.e. Word, Excel, etc.
• Ability to complete all necessary training required

Job Type: Part-time

Pay: From $10.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

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