Duties & Responsibilities:

• Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
• Maintains and updates property management software to ensure accurate reporting and tracking.
• Maintains calendar for temporary housing and communicates availability to Human Resources
• Sends notices for lease violations, filing of complaints and preparation of landlord/tenant actions. Maintains a list of terminated tenants and forwarding addresses if available.
• Interacts with guests effectively answering questions, solving problems, and handling complaints.
• Has a close working relationship with all other property functions.
• Conducts intake on rental housing applications, pre-screens and insures that all necessary paperwork regarding the application process is submitted and verified.
• Maintains up-to-date waiting list for rental housing program applicants. Contacts applicants annually to update or remove from waiting list. Maintains and updates family composition and tenant list on an ongoing basis.
• Reviews all housing related forms periodically to ensure accuracy and completeness and recommends changes as necessary.
• Enters relevant data to tenant files. Schedules and conducts interim and annual tenant recertification. Maintains hard copy tenant files and ensures all verification forms and required signatures are properly submitted.
• Notifies selected tenants of applicable charges, deposits and utility verification forms and provides them with a brief explanation of what is required prior to move-in.
• Submits monthly reports regarding occupancy to the Property Manager as applicable.
• Sets up move-in, transfers and move-out files.
• Maintains all required records as well as all official documents and agreements pertaining to property occupancy and residency (Security Deposit, Pet Agreements, Check In/Check Out Inventory, etc.); works with Legal Department to manage lease agreements as applicable.
• Distributes packages and parcels to tenants
• Maintains the office and lobby area
• Other duties as assigned

Minimum Qualifications:

• Must have a High School Diploma or Equivalency.
• Must have experience in a guest contact position.
• Office / Administrative experience preferred.
• Excellent communication and computer skills required.
• Excellent organizational skills.

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