Exciting news!!! The Newly renovated Hermitage Inn is currently seeking Part Time Front Desk Clerks. We are interviewing now to fill positions starting January 25th, 2023. Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk including checking guests in and out.

Front Desk Clerk Duties:

• Deliver exceptional experiences for our guests
• By Cheerful, Outgoing and Happy to our guests...if you are smiling they are smiling!
• Monitor guest accounts and post charges
• Register guests and assign them a guest room
• Compute bills and collect payments from guests
• Make and confirm reservations over the phone and online
• Answer the phone and operate the telephone switchboard
• Maintain responsibility for safekeeping and issuance of keys
• Be informed of all events taking place at the hotel on a daily basis
• Greet and welcome all guests in a professional and hospitable manner
• Review accounts and charges with guests during the checkout process
• Issue room keys and help guests transport their luggage to their rooms
• Attend mandatory company and/or departmental meetings and training
• Receive and expedite all guest messages, faxes, packages, and mail received
• Keep in contact with housekeeping to keep accurate records of room status
• Contact housekeeping or maintenance staff when a guest reports a problem
• Maintain working knowledge of all rates, packages, and booking restrictions
• Verify customers' credit, and establish how the customer will pay for their bill
• Keep records of room availability and guests' accounts using the specified POS
• Professionally handle guest complaints and solve problems as swiftly as possible
• Maintain a thorough working knowledge of the hotel property management system
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Record guest comments or complaints, referring customers to managers as necessary
• Handle all lost and found inquiries efficiently and professionally, following proper guidelines
• Maintain full knowledge of all parking options and charges, always offering luggage assistance
• Provide effective service by Interacting with guests in a respectful, cheerful, and polite manner
• Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished
• Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items
• Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation
• Answer inquiries pertaining to hotel services, registration of guests, and directions to area shopping, dining, entertainment, and attractions
• Keep a log of all maintenance problems and inform housekeeping and maintenance staff of said problems
• Perform other duties as assigned

Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people skills. You should have a talent for multi-tasking, with excellent computer, communication and organizational skills.

Compensation: Starting at $12.00 per hour

Additional Information:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure associate is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies. We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management | Taylor Hospitality is a leading club and hospitality management company specializing in golf, country club and hospitality operations. Up to Par Management | Taylor Hospitality is a growth-oriented company providing opportunities for its partner clubs and associates.

Up to Par Management | Taylor Hospitality exists to create success for its clubs and hotels through a philosophy of continuous improvement, operational excellence and flawless execution achieved through a culture of financial discipline, safety, and community and environmental stewardship that develops and delivers innovative solutions for its customers, while providing a dynamic and challenging environment for its associates.