This role is on site in a community near Aubrey, TX & at our Plano Office location.

Will you be our next On-Site Administrative & HOA Compliance Driver?

Are you highly organized, able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a pro-active drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community and providing exceptional customer service to solve their issues? In addition do you want a job where you are outside the office for part of the day? Do you enjoy driving? If so, then we would like to get to know you!

Who is SPECTRUM Association Management?

SPECTRUM is a HOA Management Company that has been in business for seventeen years. We are proud to be one of the most recognized companies in our industry by winning Best Places to Work award 15 years in a row. We are energetic and passionate about our goals, and because of our continued growth we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

SPECTRUM Association Management has won 15 Best Places to Work awards because we care about helping achieve big things in life inside and outside of work.

What does it look like to be an employee at Spectrum Association Management?

• 99% of employees believe in the company leadership and future success of the organization.

• 96% of employees are proud to work here and love their coworkers!

• 93% of employees have felt well supported by management through COVID-19.

General job information:

This position is located on-site at the office of one of our communities we manage in Aubrey, TX and will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf

Are you happy spending part of your work day driving? This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (if this occurs, we do pay mileage for the use of your own vehicle)

Front Desk Administrator & Compliance Driver Essential Duties and Responsibilities

• Welcome Homeowner in the office Receive Homeowner payments
• Handle walk in billing questions
• Transfer calls to appropriate parties
• Working extensively with Outlook, and software for recording correspondence
• Conflict de-escalation and resolution with difficult or upset customers
• Following up on outstanding issues
• Talk face to face to explain situations or billing issues and provide billing support
• Provide high level customer service Internal and external emails
• Anticipate internal and external needs
• Assist with Community Activities as directed
• Maintain Social media updates as directed by Community Manager and the Board of Directors
• Attend monthly evening board meetings to assist the Community Manager if needed
• Work with homeowners regarding various issues involving compliance, improvement requests, and resolution of those issues and requests
• Inspection of homes for compliance by driving

Job Requirements/Qualities:

• You must have a valid drivers’ license, auto insurance, a reliable vehicle, and a good driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.
• Must be computer literate and familiar with Microsoft Word and Excel
• Strong communication skills both verbally and written
• Ability to understand and carry out oral and written requests
• Problem solving skills and detail oriented
• Working knowledge of keyboard and software navigation
• Ability to multi-task and learn in a fast paced environment
• Customer service minded with the ability to work as a part of a team
• Communicates clearly, professionally and accurately on the phones with homeowners
• Contributes to a positive team environment
• Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture
• Strong organization and follow-up
• Maintains a calming demeanor during customer phone interaction and peak times
• Anticipates the needs of our clients by continually evaluating the environment during interfacing
• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first

Hourly Pay: $18 per hour

Full Time Hours: 9:00 am to 6:00 pm Monday through Friday

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position.

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.